• View Cart

Create or Edit a Disarming Supervision Notification in Your Mobile App

Solution

This solution only applies to Cox Business Security Solutions customers within the following locations:
  • Florida
  • Louisiana
  • Macon
  • Kansas
  • Arizona
  • Oklahoma

A disarming supervision notification can notify users if the system has not been disarmed by a defined time. Follow the steps below to create a disarming supervision notification from the mobile app.

1

Log in to the Security Solutions mobile app.

2

On the home screen, tap the Menu icon.

image of the surveillance mobile app menu icon

3

On the Menu screen, tap Notifications.

image of notifications selection on menu

4

On the Notifications menu, tap Manage Notifications.

image of the mobile app manage notifications

5

Under the Manage Notifications screen, tap + Add.

image of the manage notifications add icon

6

Complete the following steps.

  1. On the Add a New Notification screen, tap the Create Your Own.
  2. In the Create Your Own drop-down menu, select Disarming Supervision.

    image of the mobile app disarming notification tab
7

On the Disarming Supervision screen, in the Name text field, enter the name for the notification event.

image of the mobile app disarming notification options

  1. Under When the system has not been disarmed by, select the desired non-disarm timeframe to trigger the event notification. 
  2. Under On the selected days field, select one of the following.
      • At All Times: The notification will be sent on all days or times when the event is triggered.
      • Only During the Following Times: Select the day and time to receive the event notification.


    image of the disarming notification options in the mobile app

  3. Tap + Add Recipients, to select recipients to receive the event notification.

    image of the disarming notification options in the mobile app
8

On the Address Book screen, select the recipient to receive the disarm notification.

Result: A check icon displays next to their name.

  1. Tap Close.
  2. Tap Save.
9

Complete the following steps to add a new contact to receive disarm notifications.

  1. From the Address Book screen, tap + Add Contact.

    image of the mobile app add contact icon

  2. In the appropriate fields, enter the name, mobile number, and email address of the recipient.
  3. Tap Add Contact. The contact is added and can be selected from the Address Book screen to receive notifications.

    image of the add contact information fields

  4. Tap Close.
  5. Tap Save.