Cox Webmail offers junk email, also known as spam, filtering options. To learn how to activate spam filters, see Activating Cox Business Email Spam Settings.
For additional options to filter emails based on set rules, see Creating Filter Rules in Cox Business Email.
Submitting Email to Cox
In the event you receive an email that the Junk Email Filtering did not detect as spam, you can send it to Cox for review. We will then work with our partners to ensure that this type of unwanted email is added to the list to be blocked. To submit an email as spam, send it to SpamReport@cox.net.
If the Junk Email Filtering identifies an email as spam but you believe it is not, you can submit this to Cox as well. We will then work with our vendors to ensure that this type of email is not flagged in the future. This is known as a false positive. To submit a false positive, send it to ThisIsNotSpam@cox.net.
Note: All suspect and false positive emails must be forwarded as an attachment.