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Cox Business Security Solutions Device Battery Replacement Instructions

Ensure your Cox Business Security system is disarmed prior to changing the batteries in any of your security devices. Then call the Central Monitoring Station at 1-800-633-2677 to put your system into test mode. This prevents your system from triggering a false tamper alarm.

In order for optimal operation of your system, it is important to change your batteries when the touchscreen, mobile app, or the Cox Business Security Solutions customer portal alert you to low batteries.


  • Disarm your Cox Business Security Solutions system prior to changing the battery in any of the devices.
  • Place the touchscreen into alarm test mode to prevent an alarm / tamper condition.
  • Note the polarity shown in the battery compartment and match the + and - signs on the ends of the batteries to the signs inscribed in the battery compartment.

If your Cox Business Security Solutions touch panel or other device is not listed below and needs battery replacement, please contact CBSS customer support at 1-844-601-5890.

Which device needs new batteries?
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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