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Cox Business Internet Service Details

Details

Cox Business Internet offers multiple tiers of Internet service with speeds that range from 15 Mbps to 300 Mbps. Cox Business Internet also provides the following features.

  • Robust security with McAfee-powered security suite and our cloud-based solution, Malblock
  • Business hotspots so traveling employees can connect via a network of over three million hotspots
  • 24/7 business internet support
  • Account management with online tools
  • Reliable equipment with automatic firmware updates that connect securely to printers or other equipment
  • Guest and private WiFi networks to keep your guests connected and your data protected with separate WiFi splash pages
  • Net assurance to help you avoid costly downtime from outages and keep your business running with automatic LTE failover
  • Static IP addresses

Cox Business Internet also provides you with a modem or gateway for a monthly fee. However, if you wish to provide your own device, you may do so as long as the device is on the approved list. Visit Cox Business Certified Gateways and Modems for details.

Cox Business Internet Speeds

Cox Business recognizes that bandwidth demands of business owners will continue to increase over time. To meet this ever increasing need, Cox Business is constantly looking at ways to enhance our network to meet growing demands.
 
Cox Business uses a DOCSIS infrastructure, and as technology advances allowing for even greater speeds, Cox will make the necessary investment to accommodate more bandwidth. Another option is to consider a Cox Dedicated Internet connection, also known as our Dedicated Internet Access (DIA) solution, which will allow your businesses to experience speeds up to 100 Gbps. Visit Dedicated Internet to learn more.

Cox Business prides itself on delivering quality service and closely monitors our network to ensure maximum performance. However, the consistent delivery of speed varies based on many factors, including customer specific equipment configurations, potential network congestion during peak loads, and Internet activity beyond the Cox network. Therefore, actual customer speeds may vary.

Cox Business Internet Compared to Other Providers

Not all providers invest in an infrastructure to ensure a high-performance connection. Cox provides a high-speed, redundant, national IP backbone for business customers to use while connecting to the Internet. Further, Cox HFC local cable networks have been largely rebuilt in recent years and are designed with growth in mind. The network is highly scalable, enabling expansion of available bandwidth to meet increasing business demands without major network upgrades.

Cox Business Internet, HFC cable, is consistently fast no matter where your business is located, whereas DSL service typically gets slower the farther your business is located from the telephone company’s central office. Accordingly, even if the local DSL provider advertises high speeds, these speeds may not be available in your area. Even if you are located in the heart of a DSL service area, it is unlikely that your local DSL provider can offer the same peak download speed performance available from Cox. To date, Cox 300.0 Mbps of download and up to 30.0 Mbps upstream speeds, provide business customers with the fastest, most widely available business-grade broadband service in the marketplace.

Cox Business has been delivering reliable telecommunications services since 1993; well before the quick entry and fallout of many telecom providers and partnerships. Cox Business Services is a division of Cox Communications, the nation’s third largest cable broadband communications company. Cox has the advantage of being one of the few facilities-based providers in the marketplace. Cox owns and manages its network, which makes a crucial difference in the way it delivers Internet service to business customers. Cox can upgrade its network easily, making sure that its business customers are benefiting from the latest technological innovations. Cox also monitors its network usage to control service delivery and maintain direct accountability to our business customers; providing local customer support and 24/7 business-grade technical support. With Cox, you have one provider for phone, Internet, and video services, not two or three companies operating under a co-marketing arrangement. This means you enjoy the convenience of one bill, one company and one number to call for assistance.

Additional Questions and Answers

View the following frequently asked questions about Cox Business Internet. If you have additional questions, you can contact us.

Is my connection shared?

All connections to the Internet are shared at some point. There is no such thing as a dedicated connection, as claimed by some providers. Since all connections are shared, providing a high-speed Internet experience depends on your Internet Service Provider network capacity, scalability, and overall architecture. Cox local HFC network is interconnected via a high-speed ATM backbone, while our national backbone is composed of fully redundant OC-48 connections with multiple peering points. Both networks are designed to be highly scalable, providing increased network capabilities as demand increases.

Does my Cox Business Internet connection include WiFi?

Cox Business Internet does offer a WiFi option for a small fee. To learn more about this option, see WiFi Solutions.

How does Cox Business Internet service differ from Cox residential high speed Internet service?

Cox Business Internet is designed to meet the needs of businesses by offering several service tiers along with business-class service levels, customer support, professional installation and 24/7 technical support. Cox Business Internet also provides business service features such as  Security Suite, static IP addresses, domains, and mass mailing options. In addition, Cox Business Internet service is designed to support higher traffic levels generated by businesses with multiple users and applications. To learn more, visit www.cox.com/business/internet/business-internet.html#!coral-id-977.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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