Welcome to Cox Business client training resources. Master our products and services. Whether you're a new user or looking to enhance your skills, our training hub offers step-by-step guides, video tutorials, and best practices to help you succeed.
Upcoming & Past Training Sessions
Refer to the table for a list of upcoming and existing classes and training.
| Date | Session Topic | Details | Registration / Recording |
|---|---|---|---|
| March 12, 2025 | Auto Attendant | Learn how to set prompts, actions, and action data. | Auto Attendant Meeting Recording (mp4) |
| March 19, 2025 | National E911 | Learn how to setup for faster and accurate emergency response. | National e911-Meeting Recording (mp4) |
| March 26, 2025 | Call Detail Records | Learn how to filter incoming and outgoing calls, and export. | Call Detail Records-Meeting Recording (mp4) |
| April 9, 2025 | Voicemail | Learn how to add different types of greetings and change the PIN. | Voicemail-Meeting Recording (mp4) |
| April 16, 2025 | Poly Rove | Learn how to use Poly Rove 30 cordless phone. | PolyRove-Meeting Recording (mp4) |
| April 23, 2025 | Call Forwarding | Learn to set up your call forwarding voice features. | Call Forwarding-Meeting Recording (mp4) |
| May 7, 2025 | Cisco WebEx | Learn to use features, add contacts, and save top other contacts. | Class Link |
| May 21, 2025 | Setting up an Auto Attendant | Learn to set prompts, action, and action data. | Class Link |
| June 4, 2025 | Call Center-Administrator | Learn to configure Call Center Queues, Settings, Routing Policies and assigning licenses. | Class Link |
| June 18, 2025 | Billing | Learn how to view the current statement, turn on autopay, and paperless billing. | Class Link |
| July 2, 2025 | Managed Schedules | Learn how to set schedules for Call Forward Selective or Auto Attendant. | Class Link |
| July 16, 2025 | Call Center - Supervisor Console | Learn how to manage Queues, Agents, Dashboard, and Agent / Call Center Reporting. | Class Link |
| July 30, 2025 | Pilot Hunt | Learn the difference between Hunt, Pilot Hunt, and Series Completion, as well as setting them up. | Class Link |
| August 13, 2025 | Call Center - Agent / Agent Console | Learn how to sign in and out, and change the Status on the phone, Mobile App, or Agent Console. | Class Link |
| August 27, 2025 | Managed Wi-Fi | Learn how to create a splash page. | Class Link |
| September 3, 2025 | Speed Dial and Busy Lamp | Learn how to program speed dial and Busy Lamp Field buttons in MyAccount. | Class Link |
| September 17, 2025 | Robocall Protect | Learn to manage call treatment at the profile level or for individual phone numbers. | Class Link |
| October 1, 2025 | Music On Hold | As administrator, you can learn to edit the existing group type, or add, edit, or delete an account type. | Class Link |
| October 15, 2025 | Park and Retrieve | Learn how to park a call and retrieve at a different phone. You can also edit your timer settings and enable a parked call to be announced. | Class Link |
| October 29, 2025 | Cisco WebEx on Desktop | Learn how to download and use Cisco WebEx on a laptop or desktop. | Class Link |
| November 12, 2025 | Manage Users | Learn how to add or edit a user, grant permissions, and program Managed Phone. | Class Link |
Additional Resources
Use the following resources for additional support or assistance.
- For Technical Support and Customer Care, please contact us at 1-866-272-5777, chat with us at coxbusiness.com/chat, or text 36009.
- For support with Managed WiFi, contact us at 1-877-984-0175.
- To view other additional support and videos, refer to our Cox Business Support page.
- For onboarding resources, refer to our coxbusiness.com/starthere.
