Visit our Acceptable Use Policy for the Cox Business Abuse Policy.
Cox Business Services will make a reasonable attempt to inform a customer that a complaint has been filed against them, based on contact information provided by the customer. Customer is solely responsible for the protection of their computer equipment. Cox will work with our customer to obtain a mutually satisfactory resolution to the complaint however, if a resolution can not be reached in a reasonable period of time, Cox may suspend the service. Cox reserves the right to act immediately and without notice to suspend service in response to a court order; government mandate; or if Cox reasonably believes such activity is harmful to the Cox network or its other subscribers.
If Cox detects that Customer's equipment or Customer's Internet / data transmissions contain Viruses, Trojans, Worms or similar damaging content / data that adversely affects the Cox network, the Services provided to other Cox customers, or otherwise compromises the integrity or the operation of the Cox network, Cox may disconnect Customer from Service immediately; and, in this event, Cox will make reasonable efforts to promptly contact Customers regarding the interruption of Service. It is the Customer’s sole responsibility to ensure that any computer or device they connect to the Cox Business Services network remains secure and virus free.