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Configuring Video Motion Detection Settings in Your Subscriber Portal


Video Motion Detection (VMD) is a method of identifying motion without the use of a separate PIR motion detector device. Cameras with VMD use software to determine if there is motion in the images they are capturing based on defined areas, sensitivity levels, and target size.

Configuring your VMD minimizes unwanted motion-triggered events which allows for efficient use of storage and upload capacities.

Changes made to the camera settings may also affect other VMD rules.

Follow the steps below to configure your VMD settings in the subscriber portal.


Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.


From the Services section, click the Security Systems icon.

image of Online Dashboard Security Systems Icon


Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down

From the Security page, click the Launch portal button.

image of Cox WiFi icon


On the left-hand menu of the subscriber portal home page, click Video.

Image of the subscriber portal menu options


From the Video page menu, click Settings.

Image of the video settings option


From the Video page, complete the following.

  1. Click the Video Device drop-down menu, and then click to select the desired camera.

    image of the video device camera selection function

  2. Click the Settings drop-down menu, and then click to select Video Motion Detection.

    image of the video motion detection function

from the Video Motion Detection (VMD) Settings page, under Choose a VMD window, select 1, 2, or 3 VMD windows to set for motion detection.

image of the vmd window icons


From the Live View camera image, use your mouse to click and draw a defined area for each VMD window selected.

image of video camera feed with vmd window


From the Video Motion Detection (VMD) Settings page, under the Sensitivity drop-down menu, select the desired sensitivity setting for each VMD window.

image of the sensitivity drop down menu

Note: The sensitivity level may be adjusted for each VMD window. The detection sensitivity levels range from 1 (Least Sensitive) to 10 (Most Sensitive). All motion-triggered events are recorded and uploaded to the Cloud.


From the Video Motion Detection (VMD) Settings page, under the Target Size drop-down menu, select the desired target size percentage for each VMD window.

image of the target size drop down menu

Note: The Target Size is the percentage amount of the VMD window that must detect motion before recording a motion-triggered event.


From the Video Motion Detection (VMD) Settings page, click SAVE.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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