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Configuring Selective Call Rejection in MyAccount

Solution

1

Sign in to MyAccount.

  1. Navigate to myaccount.coxbusiness.com.
  2. Enter your User ID and Password.
  3. Click Sign in.
2

In My Services section, under the Voice tab, click Voice Tools.

3
In the Call Settings section, click View More Features.
4
Click Call Acceptance and Rejection.
5

Use the following to see the next steps for adding or editing a Selective Call Rule.

If… Then…
Adding a new Selective Call Rule
  1. Click Add Selective Call Rule.
  2. In the Description field, enter a descriptive name for the rule.
  3. Select either Accept Call or Reject Call radio button to specify the desired action for this rule.
Editing an existing Selective Call Rule
  1. Click the Edit link of the Selective Call Rule to be edited.
  2. In the Description field, enter a descriptive name for the rule.
  3. Select either Accept Call or Reject Call radio button to specify the desired action for this rule.
6

In the When Receiving Calls From field, select one of the options below.

  • Any Phone Number
  • Specific Phone Numbers

    Note: If using the specific number option, you can designate all private numbers, all unavailable numbers, or specify specific phone numbers.

      • To link all private phone numbers to the rule, select the Any Private Number checkbox.
      • to link all unlisted numbers to the rule, select Any Unavailable Number checkbox.
      • To link a specific number to the rule, enter the number in the field.

        Note: To link additional numbers to the rule, click Add Another Number to and enter the number in the new field.
7

A Selective Call Rule can be enforced at all times, on a schedule, or be specified for holiday hours. In the During Regular Schedule drop-down menu, select a schedule if you want to enforce the rule during your defined hours.

Note: The Add a Regular Schedule link allows you to create a regular schedule.

8

In the During Holiday Schedule drop-down menu, select a holiday schedule if you want to enforce the rule during your defined holiday hours.

Note: The Add a Holiday Schedule link allows you to create a holiday schedule.

9

Click Save.