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Configuring General Auto Attendant Settings


Complete the following steps to configure General Auto Attendant settings.


From the Auto Attendant page, click General Auto Attendant Settings to expand the menu.

Result: Additional fields and options display.

Image of General Settings


Complete the following steps.

  1. In the Auto Attendant Name field, enter a name.
  2. Click the Phone Number drop-down menu and select a phone number to assign the Auto Attendant feature to.

    Result: The Auto Attendant Extension field auto populates with the last four digits of the phone number entered.

Click the Account Number drop-down menu and select the account to associate with Auto Attendant.

Note: Multiple account numbers display if a business has more than one location.


Complete the following steps.

  1. Click the Time Zone drop-down menu and select the appropriate time zone.
  2. In the Allow Extension Dialing Within field, select one of the following radio buttons.
    • Group
    • This Account
  3. In the Name Dialing Format field, select one of the following radio buttons.
    • Last Name + First Name
    • Last Name Or First Name

      Provide dialing instructions to callers in your recording.

Click Save.

Result: A message displays, indicating that Auto Attendant settings have been updated successfully.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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