• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Cisco DPC3829

Details




Modem Information

DOCSIS 3.0 modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.1 modem or gateway

 


Front View

Click to enlarge.

The Cisco DPC3829 is a DOCSIS 3.0 gateway modem. After the cable gateway is successfully registered on the network, the POWER and DS indicators illuminate continuously to indicate that the wireless gateway is online and fully operational. For more details, refer to the Modem Lights section.




Back View

Click to enlarge.


Important: Do not connect your computer to the Ethernet and USB ports at the same time. The gateway will not function properly.
 
The Cisco DPC3829 has the following ports available on the back of the device.

  • 1 USB Connector - Connects to gateway to a USB printer or other USB device
  • 2 ETHERNET - Connects to the Ethernet port on your computer
  • 3 WIFI ON / OFF - The WiFi On / Off button turns broadcasting on or off
  • 4 RESET - Used to reset the gateway if necessary
  • 5 CABLE - Connects to the cable wall outlet
  • 6 POWER ADAPTER - Connects the gateway to the power adapter



MAC Address

MAC Address of DPQ3925 gatewayClick to enlarge.


MAC addresses are written as 12 digits containing both letters and numbers. A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

  • The S/N is the serial number of the DPC3829 gateway.
  • The CM MAC is the MAC address of the DPC3829 gateway.

Troubleshooting


The lights indicate the current status of your gateway. To troubleshoot any connection problems, use the table below.
 

LightsStatusProblem
1 - PowerOffNo power. Verify all cable connections and try resetting the gateway.
OnNone

2 - DS 

OnNone
BlinkingNone

3 - US

OnNone
BlinkingNone
4 -ONLINEOnNone
OffNone
BlinkingNone
5 -ETHERNET 1-4OnA device is connected to the Ethernet port but, no data is being sent to or from the gateway.
OffThere is not a device connected to the Ethernet port.
BlinkingA device is connected to the Ethernet port and data is being transferred between the connected device and the gateway.
6 - 2.4GOffThe wireless access point has been disabled.
BlinkingThe wireless access point is enabled and operational.
Fast BlinkingData is being transferred between a connected device and the gateway.
7 - 5GOffThe wireless access point has been disabled.
BlinkingThe wireless access point is enabled and operational.
Fast BlinkingData is being transferred between a connected device and the gateway.
8 - WPSOffN/A
BlinkingN/A

Manufacturer Resources

For more detailed technical information on the DPC3829, refer to the User Guide (PDF).

Search Cox Business Support

Didn't Find What You Were Looking For? Search Here.