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Changing Your Voice Mail PIN


There are two ways to change your voice mail PIN number, either in MyAccount or over the phone using the voice mail system. When signing into MyAccount to change your PIN, you aren't required to know your existing PIN; however, when changing it over the phone, you will be required to enter your existing PIN. If you have forgotten your PIN, then use the MyAccount steps below.

Note: Your voice mail must be set up before you can change your PIN. See Setting up Voice Mail for more information.

MyAccount Steps

Use the steps below to change an existing PIN or reset a forgotten PIN.

Note: If you don't have access to your business account in MyAccount, then contact your administrator to change your voice mail PIN.


In a web browser, go to myaccount.coxbusiness.com.

  1. Enter your User ID and Password.
  2. Click Sign In.

    Note: If you do not remember your User ID or Password, or experience an issue signing in, then see Trouble Signing in on the Cox Website.

Under the Voice tab in the My Services section, click the Voice Mail Tools icon.

Image of the Voicemail icon in MyAccount

Note: If you don't see the Voice Mail Tools icon, then confirm the phone number is assigned to you and that you have the correct permissions. Refer to Managing Phone Number Assignments in MyAccount and Managing Cox Business Users Online.


From the Voice Mail Tools page, click Mailbox PIN Code.


From the Voice Mailbox PIN Code window, complete the following steps.

  1. In the New Voice Mailbox PIN field, enter a four to eight-digit number.
  2. In the Confirm New Voice Mailbox PIN field, re-enter the PIN.
  3. Click Save.

image highlighting the required fields and save button

Voice Mail System Steps

Use the steps below using the appropriate service number.

Note: The following process requires you to know the existing PIN. If you have forgotten your PIN, then use the MyAccount steps listed above.


On your telephone, press the envelope button or dial *298.


Press 4 to access the Personal Options menu.


Press 3 to access the Personal Preferences menu.


Press 1 to enter a new PIN.


Enter a new four to eight-digit PIN and then press #.

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