Changing Your Verbal Passcode in Your Security Solutions Subscriber Portal


Your Central Station Verbal Passcode / Secret Word is used to cancel a dispatch, by the Central Monitoring Station (CMS), in the event of a false alarm. The CMS operator cannot view your secret word, their access is limited to entering the word that you provide to them to cancel the alarm.

Use the recommendations below to create your Central Station Verbal Passcode / Secret Word.

  • Eight letters or fewer
  • Easy to remember, pronounce, and spell
  • Try to avoid using a code or word that will be easy for others to guess

A Security Profile Owner (SPO) and Security Profile Administrator (SPA) with master access should follow these steps to change the secret word in the subscriber portal. It is recommended to notify all security users, that are contacted in the event of a false alarm, of the secret word change.

Follow these steps to change the verbal passcode / secret word in your subscriber portal.


From your web browser, navigate to Cox Business MyAccount to access Security Solutions.


On the left-hand menu of the subscriber portal home page, click Settings.

Image of the subscriber portal settings option


On the Settings screen, click Monitoring Station.

image of the subscriber portal monitoring station icon


On the Monitoring Station Registration screen, complete the following steps.

  1. In the Secret Passcode field, enter a new Secret Passcode.
  2. In the Confirm Passcode field, re-enter the new Secret Passcode to confirm.
  3. Click UPDATE to save settings.

    image of the passcode field in the monitoring station page

Search Cox Business Support

Didn't Find What You Were Looking For?  Search Here.