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Changing Your Verbal Passcode in Your Security Solutions Mobile App


Your Central Station Verbal Passcode / Secret Word is used to cancel a dispatch by the Central Monitoring Station (CMS) in the event of a false alarm. The CMS operator cannot view your verbal passcode / secret word, their access is limited to entering the word that you provide to them to cancel the alarm.

Choose your passcode / secret word using the recommendations below.

  • Eight letters or fewer
  • Easy to remember, pronounce, and spell
  • Try to avoid a code or word that will be easy for others to guess

Follow these steps to change the secret word on your Security Solutions mobile app.


On the home screen, tap the menu icon.

Image of Menu Icon


From the drop-down menu, tap Monitoring Settings.

Image of Monitoring Settings option


From the Monitoring Center Settings screen, tap Update Verbal Passcode.

Image of Update Verbal Passcode option


On the pop-up Update Verbal Passcode screen, read the statement explaining the use of verbal passcode and the advisory, click Confirm.

Image of Confirm Verbal Passcode statement


On the Update Verbal Passcode screen, enter a new passcode, click Done.

Image of Passcode Entry screen

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Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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