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Changing Your Verbal Passcode in Your Security Solutions Mobile App

Solution

This solution only applies to Cox Business Security Solutions customers within the following locations:

  • Florida
  • Louisiana
  • Macon
  • Kansas
  • Arizona
  • Oklahoma
  • Las Vegas
  • Omaha
  • Arkansas
  • Virginia
  • California
  • Connecticut
  • Rhode Island

Your Central Station Verbal Passcode / Secret Word is used to cancel a dispatch by the Central Monitoring Station (CMS) in the event of a false alarm. The CMS operator cannot view your verbal passcode /  secret word, their access is limited to entering the word that you provide to them to cancel the alarm.

Choose your passcode / secret word using the recommendations below.

  • Eight letters or fewer
  • Easy to remember, pronounce, and spell
  • Try to avoid a code or word that will be easy for others to guess

Follow these steps to change the secret word on your Security Solutions mobile app.

1

Log in to the Security Solutions mobile app.

2

On the home screen, tap the menu icon.

Image of Menu Icon

3

From the drop-down menu, tap Monitoring Settings.

Image of Monitoring Settings option

4

From the Monitoring Center Settings screen, tap Update Verbal Passcode.

Image of Update Verbal Passcode option

5

On the pop-up Update Verbal Passcode screen, read the statement explaining the use of verbal passcode and the advisory, click Confirm.

Image of Confirm Verbal Passcode statement

6

On the Update Verbal Passcode screen, enter a new passcode, click Done.

Image of Passcode Entry screen