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Changing Your Verbal Passcode / Secret Word in Your Security Solutions Subscriber Portal


Your Central Station Verbal Passcode / Secret Word is used to cancel a dispatch, by the Central Monitoring Station (CMS), in the event of a false alarm. The CMS operator cannot view your secret word, their access is limited to entering the word that you provide to them to cancel the alarm.

Use the recommendations below to create your Central Station Verbal Passcode / Secret Word.

  • Eight letters or fewer
  • Easy to remember, pronounce, and spell
  • Try to avoid using a code or word that will be easy for others to guess

A Security Profile Owner (SPO) and Security Profile Administrator (SPA) with master access should follow these steps to change the secret word in the subscriber portal. It is recommended to notify all security users, that are contacted in the event of a false alarm, of the secret word change.

Follow these steps to change the verbal passcode / secret word in your subscriber portal.


Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.


From the Administrative Tools and Service Management section, click the Security icon.

Image of MyAccount Security Icon


Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down

From the Security page, click the Launch portal button.

image of Cox WiFi icon


On the left-hand menu of the subscriber portal home page, click Settings.

Image of the subscriber portal highlighting the settings option


On the Settings screen, click Monitoring Station.

image of the subscriber portal monitoring station icon


On the Monitoring Station Registration screen, complete the following steps.

  1. In the Verbal Passcode field, enter a new passcode.
  2. In the Confirm Verbal Passcode field, re-enter the new passcode to confirm.
  3. Click UPDATE to save the settings.

    image of the passcode field in the monitoring station page
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  • Perform a health check on your services and reset your equipment
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  • View your balance and schedule payments

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