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Changing Trunk Groups Call Capacity in MyAccount

Solution

Use MyAccount to change the call capacity for your Trunk Groups.

1

Go to MyAccount.coxbusiness.com and enter your User ID and Password, then click the Sign In button.

2

From the MyAccount home page, scroll down to the Voice Tools section, then click Trunk Group Management.

image of the trunk group management icon

3

From the Trunk Group Management window, click Trunk Group ID and Name List.

4

From the Provisioned Capacity section, next to the Trunk Group ID you want to update, complete the following as needed.

  • Max Active Calls
    • Incoming: Limit set on incoming call
    • Outgoing: Limit set on outgoing calls
  • Burst Max Active Calls
    • Incoming: Limit set on bursted incoming calls
    • Outgoing: Limit set on bursted outgoing calls

image of the call capacity fields to update

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