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Changing Trunk Groups Call Capacity in MyAccount


Use MyAccount to change the call capacity for your Trunk Groups.


Go to MyAccount.coxbusiness.com and enter your User ID and Password, then click the Sign In button.


From the MyAccount home page, scroll down to the Voice Tools section, then click Trunk Group Management.

image of the trunk group management icon


From the Trunk Group Management window, complete the following.

  1. Locate the Trunk Group using the Trunk Group ID or Trunk Group Name.
  2. Under the Action column, click Edit.

    image of Trunk Group page

From the Provisioned Capacity section, next to the Trunk Group ID you want to update, complete the following as needed.

  • Max Active Calls
    • Incoming: Limit set on incoming call
    • Outgoing: Limit set on outgoing calls
  • Burst Max Active Calls
    • Incoming: Limit set on bursted incoming calls
    • Outgoing: Limit set on bursted outgoing calls

image of the call capacity fields to update

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