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Changing the Secret Word in the Detection Mobile App


To update your Cox Business Security mobile app, see Download and Install the Detection Mobile App.

Your Central Station Passcode / Secret Word is used to cancel a dispatch by the Central Monitoring Station (CMS) in the event of a false alarm. The CMS operator cannot view your secret word, their access is limited to entering the word that you provide to them to cancel the alarm.

Choose your passcode / secret word using the recommendations below.

  • Eight letters or fewer
  • Easy to remember, pronounce, and spell

Follow these steps to change the secret word in your detection mobile app.


Sign in to the detection mobile app.


Complete the following steps.

  1. From the Overview screen, tap More.

    Image of the overview screen

  2. Tap Account.

    Image of the Account screen

From the Account screen, scroll down to the Secret Word section, tap Change Secret Word.

Image of the change secret word screen

Result: The Account Verification pop-up screen displays, enter your Master Keypad Code.


In the Secret Word field, delete the current word and enter your new secret word.

Note: The secret word must not be more than eight letters.

Image of the secret word field


Tap Save.

Note: To cancel your changes, tap Cancel.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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