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Changing the Forward When Not Reachable Rule


Automatically forward all calls in the event of a power outage or other interruption. Use this rule to ensure your business is prepared for the unexpected.

Use the following steps to enable the Forward When Not Reachable rule.


From the Call Forwarding page complete the following.

  1. Click the Forward When Not Reachable switch On.
  2. Click Edit.

    Note: If this option is currently blank then step 2 displays without clicking Edit.

Image of MyAccount Call Forward Not Reachable


In the Forward To: field, enter the phone number to forward when the line is not reachable.

Image of MyAccount Call Forwarding Not Reachable Forward To

Note: Enter the number exactly how you would dial it. If forwarding to a toll-free or long-distance number, then include the 1, such as 1-800-555-5555.


Click Save.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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