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Changing the Forward When No Answer Rule


Automatically forward all calls after a specific number of rings. Use this rule to ensure that your calls don’t go unanswered.

Use the following steps to enable the Forward When No Answer rule.


From the Call Forwarding page complete the following.

  1. Click the Forward When No Answer switch On.
  2. Click Edit.

    Note: If this option is currently blank then step 2 displays without clicking Edit.

Image MyAccount Call Forward No Answer


In the Forward To: field, enter the phone number to forward when there is no answer.

Image of MyAccount No Answer Foward To Field

Note: Enter the number exactly how you would dial it. If forwarding to a toll-free or long-distance number, then include the 1, such as 1-800-555-5555.


In the Options/Manage column, in the Rings Before drop-down menu, select an option between none and 20 rings.

Image of Call Forward No Answer Rings Before

Note: The option Rings Before (1) doesn't display because that is equivalent to the None option.


Click Save.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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