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Changing the Forward When Busy Rule

Solution

Automatically forward all calls when your phone is busy. Use this rule to ensure that your callers avoid frustrating busy signals.
 

Use the following steps to enable the Forward When Busy rule.

1

From the Call Forwarding page complete the following.

  1. Click the Forward When Busy switch On.
  2. Click Edit.

    Note: If this option is currently blank then step 2 displays without clicking Edit.

Image of MyAccount Call Forward Busy

2

In the Forward To: field, enter the phone number to forward when the line is busy.
 

Image of Call Busy Forward To Field
 

Note: Enter the number exactly how you would dial it. If forwarding to a toll-free or long-distance number, then include the 1, such as 1-800-555-5555.

3

Click Save.

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