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Changing the Forward When Busy Rule


Automatically forward all calls when your phone is busy. Use this rule to ensure that your callers avoid frustrating busy signals.

Use the following steps to enable the Forward When Busy rule.


From the Call Forwarding page complete the following.

  1. Click the Forward When Busy switch On.
  2. Click Edit.

    Note: If this option is currently blank then step 2 displays without clicking Edit.

Image of MyAccount Call Forward Busy


In the Forward To: field, enter the phone number to forward when the line is busy.

Image of Call Busy Forward To Field

Note: Enter the number exactly how you would dial it. If forwarding to a toll-free or long-distance number, then include the 1, such as 1-800-555-5555.


Click Save.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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