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Changing the Duress Code on the Detection Touchscreen


Use the duress keypad code if an intruder forces you to arm / disarm your system or access your security settings. In this situation, you would enter the duress code rather than your regular keypad code. The business owner should share the duress code with all trusted employees and make sure they know how it works.

Entering your duress code gives you full access to your detection system, but a silent alarm is immediately sent to the Central Monitoring Station (CMS) and the police are dispatched immediately.

Follow the steps below to change the duress code on the Cox Business Security Solutions touchscreen.


From the Touchscreen Settings menu, tap Security.

Image of Settings Menu


From the touchscreen Security menu, tap Manage Keypad Codes.

Image of Manage Keypad Codes


On the Manage Keypad Codes screen, tap Edit in the Duress field.

Image of Manage Keypad Codes

Note: The duress code cannot be deleted, only edited.


If the duress code is enabled, tap 4-Digit code field to change your current code.

If the duress code is disabled, tap Enable Duress Code.


Enter the new 4-digit duress code.

Note: Verify the new code before you save it.


To activate your new duress code, tap Save.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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