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Changing the Call Forwarding Selective Rule

Solution

Automatically forward select calls that match specific criteria that you define. Use these rules to manage your calls based on your schedule and the needs of your business.

Use the following steps to enable the Call Forwarding Selective rule.

1

From the Call Forwarding page, next to Call Forwarding Selective, click the Add icon.

Image of MyAccount Add Call Forwarding Selective Rule

2

In the Selective Rule Name: field, enter a brief description for the new rule.

3

In the When Receiving Calls From: drop-down menu, select one of the options below.

If selecting...Then...
Any Phone Number
  1. Set the rule to apply to all incoming calls.
  2. Continue to the next step.
Specific Phone Numbers

Set the rule to apply to Any Private Number, Any Unavailable Number, or a specific number.

Notes:

    • Up to 12 numbers can be entered for a rule.
    • Select Add Another Number for each received number.

Image of MyAccount Call Forwarding Specific Numbers

4

In the Rule Type:, click on the radio button next to Forward Calls or Do Not Forward.

  • If Do Not Forward: is selected, then continue to the next step
  • If Forward To: is selected, then enter the desired telephone number to forward calls to.
5

Use the table below to find steps for setting up the schedule.

Note: If setting up a Holiday and Regular Schedule, set up the Holiday Schedule first.

If setting up a…Then…
Holiday ScheduleSelect an existing schedule from the drop-down menu or click on Add a Holiday Schedule to open the Add Schedule/Event window.
  1. In the Schedule Name: field, enter the name of your schedule.

    Note: Click on Use Existing Schedule if you want to use a previously created schedule.

  2. In the Access: row, select the radio button next to Group or Personal.
  3. In the Event Name: field, enter the name of your event.
  4. In the Start Date: fields, enter the date and time of the event or click the box for All Day.
  5. In the End Date: fields, enter the date and time to end the event
  6. In the Recurs: drop-down menu, select one from the following.
    • Never
    • Daily
    • Weekly
    • Monthly
    • Yearly
  7. Click Save to save the schedule.
Regular ScheduleSelect an existing schedule from the drop-down menu or click on Add a Regular Schedule to open the Add Schedule/Event window.
  1. In the Schedule Name: field, enter the name of your schedule.

    Note: Click on Use Existing Schedule if you want to use a previously created schedule.

  2. In the Access: row, select the radio button next to Group or Personal.
  3. In the Event Name: field, enter the name of your event.
  4. In the Start Date: fields, enter the date and time of the event or click the box for All Day.
  5. In the End Date: fields, enter the date and time to end the event
  6. In the Recurs: drop-down menu, select one from the following.
    • Never
    • Daily
    • Weekly
    • Monthly
    • Yearly
  7. Click Save to save the schedule.
6

Click Save.

7

Repeat steps 1-6 as required for each rule.

8

Click Save to save Call Forwarding settings.

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