• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Changing Call Forwarding Rules in MyAccount

Call Forwarding feature options, also known as rules, define how calls are managed in different situations and are available based on the type of service package purchased. They may also be included with IP Centrex, PRI, and SIP Mobility services. Call forwarding options display in the settings pages.

Use the steps below to configure to enable Call Forwarding in MyAccount. Check the VoiceManager User Guide for configuration options using Feature Access Codes with your telephone.

  1. In a web browser, go to myaccount.coxbusiness.com.
  2. From the MyAccount Sign In page, complete the following steps.
    1. In the User ID field, enter your Admin User ID.
    2. In the Password field, enter your Password.
    3. Click Sign In.
  3. From the MyAccount Overview page, scroll down to the My Services section.
  4. From the Voice tab, in the Voice Tools section, click User Feature Settings.

    Image of MyAccount My Service section highlighting the User Profile and Feature Setings icon

  5. In the User Feature Settings list, click Edit next to the specific number you want to forward.
  6. Click Call Settings.
  7. Click Call Forwarding.
Select from the different Call Forwarding functions for additional instructions.

Enhanced support for your business

24/7 expert assistance for your business technology issues

Computer systems icon

Computer Systems
PC & Mac, Viruses & malware, network security & configuration, Software & operating systems, backup & retrieval

Multiple devices icon

Devices
Desktop computers, laptops, tablets, smartphones, plus other network-connected devices including printers and scanners

Router signal icon

Network Setup
Business Network configuration, maintenance & troubleshooting, plus Cloud and static IP support

Contact us icon

Support
Expert support agents are available round the clock via phone, chat or mobile app for complete peace of mind

Search Cox Business Support

Didn't Find What You Were Looking For?  Search Here.