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Changing Call Forwarding Rules in MyAccount

Call Forwarding feature options, also known as rules, define how calls are managed in different situations and are available based on the type of service package purchased. They may also be included with IP Centrex, PRI, and SIP Mobility services. Call forwarding options display in the settings pages.

To activate Call Forwarding in MyAccount, your profile must be assigned the phone number and you must be assigned the appropriate permissions by the administrator. For more information, refer to the following.

Use the steps below to enable Call Forwarding in MyAccount. Check the VoiceManager User Guide for configuration options using Feature Access Codes with your telephone.


In a web browser, go to myaccount.coxbusiness.com.


From the MyAccount Sign In page, complete the following steps.

  1. In the User ID field, enter the email address used as your MyAccount User ID
  2. In the Password field, enter your Password.
  3. Click Sign In.

From the MyAccount Overview page, scroll down to the My Services section.


From the Voice tab, in the Voice Tools section, click User Feature Settings.

Image of MyAccount My Service section highlighting the User Profile and Feature Setings icon


In the User Feature Settings list, click Edit next to the specific number you want to forward.


Click Call Settings.


Click Call Forwarding.

Image of MyAccount call forwarding

Select from the different Call Forwarding functions for additional instructions.

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