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Change the Verbal Passcode / Secret Word in Your Security Solutions Subscriber Portal

This solution only applies to Cox Business Security Solutions customers within the following locations:

  • Florida
  • Louisiana
  • Macon
  • Kansas
  • Arizona
  • Oklahoma
  • Las Vegas
  • Omaha
  • Arkansas
  • Virginia

Your secret word / verbal passcode is used to cancel a dispatch by the Central Monitoring Station (CMS) in the event of a false alarm. The CMS operator cannot view your secret word, their access is limited to entering the word that you provide to them to cancel the alarm.

You have the ability to change and update your secret word / verbal passcode in the Security Solutions subscriber portal or mobile app.

Note: Make your secret word / verbal passcode easy to remember, pronounce, and spell. This ensures your secret word / verbal passcode is accepted by the CMS when canceling an alarm.

Which device are you using to change your secret word / verbal passcode?