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Change the Business Security Solutions Verbal Passcode / Secret Word

Your verbal passcode / secret word is used to cancel a dispatch by the Central Monitoring Station (CMS) in the event of a false alarm. The CMS operator cannot view your secret word, their access is limited to entering the word that you provide to them to cancel the alarm.

You have the ability to change and update your verbal passcode / secret word in the Security Solutions subscriber portal or mobile app.

Note: Make your verbal passcode / secret word easy to remember, pronounce, and spell. This ensures your verbal passcode / secret word is accepted by the CMS when canceling an alarm.

Which device are you using to change your verbal passcode/ secret word?
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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