Follow these steps to cancel automatic recurring payments using EasyPay.
Canceling Recurring Payments Online Through EasyPay
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Solution
1
From MyAccount.coxbusiness.com, sign in using your User ID and Password.
Note: If you have not yet registered for a User ID, you may do so by selecting Register.
2
From the MyAccount Overview window, complete the following steps.
- In the My Bills section, click the I Want To... menu.
- From the drop-down menu, select Manage Auto Payments.
Result: The Manage Auto Payments window displays.
3
Do you have more than one account?
- If yes, click the account you want to cancel from EasyPay, and click Next.
- If no, continue to the next step.
4
Click the statement you want to unenroll in EasyPay and then click Stop Auto Payments.
5
The Stop Auto Payments For Selected Statements displays your current balance and the next due date. You will need to make a one-time payment for the amount shown by this date.
Follow these steps to complete the cancellation.
- Review the details.
- Click Confirm.
Result: A confirmation page displays indicating that Auto Payments have been turned off.
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