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Canceling Recurring Payments Online Through EasyPay

Solution

Follow these steps to cancel automatic recurring payments using EasyPay.

1

Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

2

In the Administrative Tools and Service Management section, click the Billing and Payments icon.
 

Image of MyAccount Billing Details link

3

Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down
4

Click to toggle the Autopay switch to off.
 

image of Autopay switch
 

Result: The Turn Off Autopay pop-up window displays.

5

Click Turn Off Autopay.
 

Image of Turn Off Autopay pop-up window
 

Result: Autopay is now turned off. If there is a balance on the Billing Details page, you need to make a one-time payment by the due date.

6

Do you need to change the Autopay settings on more accounts in your profile?

  • If no, then all steps are complete.
  • If yes, repeat this process starting with step 3.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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