Canceling Recurring Payments Online Through EasyPay


Follow these steps to cancel automatic recurring payments using EasyPay.


From, sign in using your User ID and Password.

Note: If you have not yet registered for a User ID, you may do so by selecting New to Cox Business MyAccount? Register now.


In the My Bills section, click Manage Auto Payments.

Image of My Bill section on MyAccount, highlighting Manage Auto Payments


Do you have more than one account?

  • If yes, click the account you want to cancel from EasyPay, and click Next.
  • If no, continue to the next step.

Click the statement you want to unenroll in EasyPay and click Stop Auto Payments.

Image of the Select Statement section of MyAccount, highlighting the Stop Auto Payments button


The Stop Auto Payments For Selected Statements page shows the details of your account and the enrolled payment method.

Note: This page also shows you your current balance and the next due date. You will need to make a one-time payment for the amount shown by this date.

  1. Review the details.
  2. Click Confirm.

Image of Stop EasyPay review page on MyAccount highlighting the Confirm button

A confirmation page displays indicating that Auto Payments have been turned off.

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