Canceling Recurring Payments Online Through EasyPay

Follow these steps to cancel automatic recurring payments using EasyPay.

Go to https://myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.

From the Homepage, click the Billing Details link.
 

Do you have more than one account?

• If no, then continue to the next step.
• If yes, then from the Select an account drop-down menu, select the account to modify.
  
  

Click to toggle the Autopay switch to off.
 

Result: The Turn Off Autopay pop-up window displays.

Click Turn Off Autopay.
 

Result: Autopay is now turned off. If there is a balance on the Billing Details page, you need to make a one-time payment by the due date.

Do you need to change the Autopay settings on more accounts in your profile?

• If no, then all steps are complete.
• If yes, repeat this process starting with step 3.