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Canceling Recurring Payments Online Through EasyPay

Solution

Follow these steps to cancel automatic recurring payments using EasyPay.

1

From MyAccount.coxbusiness.com, sign in using your User ID and Password.
 
Note: If you have not yet registered for a User ID, you may do so by selecting New to Cox Business MyAccount? Register now.

2

In the My Bills section, click Manage Auto Payments.
 
Image of My Bill section on MyAccount, highlighting Manage Auto Payments

3

Do you have more than one account?

  • If yes, click the account you want to cancel from EasyPay, and click Next.
  • If no, continue to the next step.
4

Click the statement you want to unenroll in EasyPay and click Stop Auto Payments.

Image of the Select Statement section of MyAccount, highlighting the Stop Auto Payments button

5
The Stop Auto Payments For Selected Statements page shows the details of your account and the enrolled payment method.

Note: This page also shows you your current balance and the next due date. You will need to make a one-time payment for the amount shown by this date.

  1. Review the details.
  2. Click Confirm.

Image of Stop EasyPay review page on MyAccount highlighting the Confirm button
 

A confirmation page displays indicating that Auto Payments have been turned off.