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Call Forwarding Remote Access


For security reasons, this feature is not available for IP Centrex and VoiceManager customers.

When you subscribe to Call Forwarding on your business phone, you may use a touch-tone telephone at another location to remotely change Call Forwarding on your telephone.

Remotely Activating Call Forwarding

  1. Dial your Access Number. See Call Forward Remote Access Phone Numbers.
  2. Listen for instructions.
  3. Dial your 7-digit business telephone number that has Call Forwarding services.
  4. Enter your PIN.
    Note: Initially your PIN is 1234, 9999, or the last 4-digits of your telephone number. You can change this PIN the first time you use this feature.
  5. Press *72 for Call Forwarding.
  6. Dial the number you want your calls forwarded to. Enter the number exactly as if you are calling directly, such as 7-digit, 10-digit, or 1 plus the area code.
  7. Listen to instructions to confirm or change your forwarding.
    Note: Your confirmation is a stutter dial tone followed by a regular dial tone to let you know your Call Forwarding feature is activated.
  8. Hang up to complete activation.

Remotely Deactivating Call Forwarding

  1. Repeat steps 1-4, above.
  2. Dial *73, listen for the confirmation tone, and then hang up.


  • Call Forwarding (* 72) is the only service available through Call Forwarding Remote Access.
  • You cannot access Call Forward Busy (* 90) and Call Forward No Answer (* 92) via Call Forwarding Remote Access.
  • This feature should not be confused with Remote Call Forward, a business telephone feature that allows a customer who does not have a physical location or phone to have a phone number and have incoming calls to that number automatically forwarded to another number.