• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Band Steering Features and Benefits

Details

The Cox Business Internet Gateway broadcasts 2.4 GHz and 5 GHz WiFi networks. By using a single WiFi network name and password for both networks, the gateway automatically optimizes which network devices connect to, removing the guesswork for the end user about which band will provide the best connection and performance. This WiFi optimization feature is known as band steering.

Learn more about the benefits of using band steering in the following table.

Topic Benefit
WiFi network congestion Band steering detects devices capable of 5 GHz operation and steers them to that frequency, which leaves the often crowded 2.4 GHz band available for older devices, such as IoT or security cameras, that may only be capable of 2.4 GHz connections. This helps improve the end-user experience by reducing channel utilization, especially in high-density environments.
Speed tests and troubleshooting
  • As with other WiFi network connections, Cox recommends using a wired Ethernet connection to test your internet speeds. If you're unable to use a wired connection, then Cox recommends testing from a device that is within 30 feet of the gateway with an unobstructed line of sight between the device and gateway. Additionally, when band steering is enabled, use a device that is capable of indicating if it is connected using the 2.4 GHz or 5 GHz bands to help troubleshoot. Speeds are dependent on device capability as well as other environmental factors, but band steering is not a consideration that impacts speeds.
  • Some devices are not willing to participate in band steering and will reject the band steering request. This means the device will continue operating on the same band even though the RSSI is lower than the threshold. RSSI plays a key role in band steering and when device behavior varies or fluctuates, it may impact the gateway's ability to determine steering logic. For help troubleshooting specific devices, contact the device manufacturer, your local IT, or Cox Business Complete Care.
Devices with 2.4 GHz and 5 GHz connectivity With the identical WiFi network name for each band and band steering enabled, the change between the 2.4 Ghz and 5 Ghz networks is seamless. Devices will roam between the bands based on best performance based on signal strength. This helps ensure the end-users achieve their maximum performance without being bottlenecked by older 802.11b/g devices connecting to the gateway.
Gateway admin portal available for managing band steering

Use the gateway's admin portal to manage the following settings:

  • Because band steering is based upon a device's received signal strength indicator (RSSI) threshold value, you configure a minimum threshold value in the admin portal. When the threshold is reached, the devices are automatically steered. Valid RSSI values range from -20 dBm to -90 dBm; Cox recommends using the default value of -80 dBm. If band steering is disabled, this field is greyed out.
  • Some older IoT devices that use an app for setup may not be able to connect to the gateway when band steering is enabled. Use the admin portal to temporarily disable band steering to connect those devices and then re-enable it after connecting.
  • See Enable or Disable Band Steering With the Cox Business Internet Gateway for details.

Enhanced support for your business

24/7 expert assistance for your business technology issues

Computer systems icon

Computer Systems
PC & Mac, Viruses & malware, network security & configuration, Software & operating systems, backup & retrieval

Multiple devices icon

Devices
Desktop computers, laptops, tablets, smartphones, plus other network-connected devices including printers and scanners

Router signal icon

Network Setup
Business Network configuration, maintenance & troubleshooting, plus Cloud and static IP support

Contact us icon

Support
Expert support agents are available round the clock via phone, chat or mobile app for complete peace of mind

Search Cox Business Support

Didn't Find What You Were Looking For? Search Here.