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Back Up and Upload a Gateway Configuration File in MyAccount


Use the following steps to save your Internet Gateway settings for future use.

  • Any time you make changes to your gateway settings, save and then upload the configuration file to MyAccount. Three configuration files can be saved.
  • The following settings are saved in a configuration file backup.
    • Account Number
    • Gateway Name/Guest WiFi Name
    • Admin Username
    • Admin Password
    • Wireless Network Name (SSID)
    • Wireless Security Mode
    • Network Password (Pre-Shared Key)
    • Local IP Address of Router
    • Cox Static IP Address
    • IP Address Range
    • Subnet Mask
    • Default Gateway
    • Notes

For more information about the Internet Gateway Settings page, see Managing Your Internet Gateway WiFi Information in MyAccount.


In the web browser address bar, enter the gateway admin portal IP address and press Enter.

  1. Sin in using your admin portal Username and Password.
  2. Select the Administration tab.
  3. Select the Backup & Restore tab.
  4. Click one of the following buttons based on your gateway model.
    • For the Technicolor CGA4131, click Back Up.
    • For the Technicolor (formerly Cisco) DPC3848 or DPC3829, click Save Current Configuration.

Result: The file either automatically downloads or you are prompted for the location to save the file. If prompted, then the desktop is useful for temporarily saving the back up.


In a web browser, go to myaccount.coxbusiness.com.

  1. Enter your Email Administrator User ID and Password.
  2. Click Sign In.

    Note: If you do not remember your User ID or Password, or experience an issue signing in, then see Trouble Signing in on the Cox Website.

From the MyAccount home page, complete the following.

  1. Scroll down to the My Services section.
  2. From the Internet Tools tab, click Internet Gateway.

    Image of the My Services section with the Internet Gateway icon highlighted

In the Internet Gateway window, select Gateway / Guest WiFi Reference Info, then click Next.

Image of Internet Gateway window in MyAccount


On the Internet Gateway Settings window, in the Select a Device drop-down menu, select the device you want to restore to a previous configuration file.

Image of Data Tools Window in MyAccount


At the bottom of the Internet Gateway Settings window, in the Configuration Files section, click Upload. Follow the prompts to run the configuration file.

Result: The internet gateway settings saved in the configuration file are uploaded for future use, such as during troubleshooting or when installing a new gateway.

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