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Arris / Surfboard SB6183

Details

     

Modem Information

DOCSIS 3.0 Cable Modem

16x4 channel bonding

To achieve Gigablast or Ultimate Classic speeds, a DOCSIS 3.1 modem is required

Highest Service Level

Preferred 150

   

Front View

Front view of the modem and lights

Click to enlarge.


 

  • This device is also available in white.
  • The highest service level is based on wired connectivity speeds.
  • After the cable modem is successfully registered on the network, the POWER, RECEIVE, SEND, and ONLINE indicators illuminate continuously to indicate that the cable modem is online and fully operational.
     

Back View

Back view of the modem

Click to enlarge.

 

The Arris / Surfboard SB6183 has the following ports available on the back of the modem.

  • ETHERNET - Connects to the Ethernet port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter
     

MAC Address

MAC sticker

Click to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F). A MAC address is unique. The first six characters of the MAC address are unique to the manufacturer of the device.

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.

Modem Light Status Problem
POWER

power
Off No power. Verify all cable connections and try resetting the modem.
Solid Green None.
RECEIVE

receive
Flashing Scanning for downstream channel. Verify all cable connections and try resetting the modem.
Solid Green None. Connection from the computer to the Internet established on one channel
Solid Blue None. Operating on more than one channel (downstream bond mode)
SEND

send
Off Upstream channel inactive. Verify all cable connections and try resetting the modem.
Flashing Scanning for upstream channel. Verify all cable connections and try resetting the modem.
Solid Green None. Connection from the Internet to the computer established on one channel
Solid Blue None. Operating on more than one channel (upstream bond mode)
ONLINE

online
Off No connection. Verify all cable connections and try resetting the modem.
Flashing Scanning for configuration parameters.
Solid Green None. Operational.

Manufacturer Resources

For more detailed technical information on the SB6183, use the resources below.

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