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ARRIS / Surfboard SB6141

Details

     

Modem Information

DOCSIS 3.0 Cable Modem

8x4 channel bonding with speeds of up to 150 Mbps on a wired connection

Cox recommends a DOCSIS 3.0 16x4 or higher device for optimal Internet performance.

Highest Service Level

Preferred 100

   

Front View

Front View of Arris SB6141

Click to enlarge.

After the modem is successfully connected to the network, the Power, Receive, Send, and Online indicators illuminate continuously to indicate that the modem is online and fully operational.

     

Back View

Back View of Arris SB6141

Click to enlarge.

 

The following ports are available on the back of the modem.

  • ETHERNET - Connects to the Ethernet port on your computer
  • USB - Connects to the USB port on your computer
  • CABLE - Connects to the cable wall outlet
  • POWER - Connects the cable modem to the power adapter
     

MAC Address

MAC Address LabelClick to enlarge.

 

MAC addresses are written as 12 digits containing both letters and numbers (0-9, A-F).

  • A MAC address is unique.
  • The first six characters of the MAC address are unique to the manufacturer of the device.
  • This information is usually found on a sticker located on the bottom of the modem.

Troubleshooting

The lights indicate the current status of your modem. To troubleshoot any connection problems, use the table below.
 

Modem Light Status Problem
POWER

Power
Off No power. Verify all cable connections and try resetting the modem.
Solid Green None.
RECEIVE

Receive
Flashing Scanning for downstream channel. Verify all cable connections and try resetting the modem.
Solid Green None - connection from the computer to the Internet established on one channel.
Solid Blue None - operating on more than one channel (downstream bond mode).
SEND

Send
Off Upstream channel inactive. Verify all cable connections and try resetting the modem.
Flashing Scanning for upstream channel. Verify all cable connections and try resetting the modem.
Solid Green None - connection from the Internet to the computer established on one channel.
Solid Blue None - operating on more than one channel (upstream bond mode).
ONLINE

Online
Off No connection. Verify all cable connections and try resetting the modem.
Solid Green None - operational.
Flashing None - scanning for configuration parameters.
LINK

Link
Off No devices connected. Verify all cable connections and try resetting the modem.
Flashing None - a single device connected to the Ethernet port and data is being transferred between the computer and the cable modem.
Solid Blue None - connected to 1000 Mbps.
Solid Amber None - connected at 10 or 100 Mbps.

Manufacturer Resources

For more detailed technical information on the SB6141, see the Arris / Surfboard Support Site.