• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location
    OR

Allow or Block Incoming Calls With Selective Call Rules in MyAccount

Solution

The Selective Call Rules give you the option to set guidelines that allow or block different types of incoming calls.

Notes:

  • Callers that are blocked due to a Selective Call Rule hear an announcement informing them that the number they have dialed is not receiving calls at this time.
  • The ability to make outbound calls is not impacted by a Selective Call Rule.

Establishing Rules for Different Call Types

Use the following overview when creating or managing a rule to accept or block incoming calls.

  • You can create a daily or holiday schedule that tells the system when to enforce a Selective Call Rule.
  • The following are the different types of calls that can be accepted or blocked.
    • All incoming call
    • Calls identified as private, unavailable, or anonymous.
    • Calls from a specific phone number. You can accept or block up to 12 phone numbers for each rule.

Use the following process to create or manage your Selective Call Rules.

1

Go to myaccount.coxbusiness.com and sign in to your MyAccount profile.

2

In My Services section, under the Voice tab, click Voice Tools.

3
In the User & System section, click User Feature Settings.
4

From the User Feature Settings page, click Edit next to the phone number.

5

Click to expand the Call Settings section, then under Call Accpetance, click Calling Line ID.

  1. From the Calling Line ID page, select whether or not to display names and numbers of ingoing and outgoing calls.
  2. Click Save.
6

Complete the following steps from the Selective Call Rules window to create or manage your incoming call settings.
 

If…Then…
Blocking anonymous or unidentified callers

In the On column for Anonymous Calls, click the box to activate or deactivate the rule and click Save. All steps complete.
 
example image of add selective call rule
 
Note: The Anonymous Calls rule is created by the system and cannot be deleted.

Create a new rule to block inbound calls from private, unavailable, or specific numbers

Click Add Selective Call Rule.
 
example image of adding a new selective call rule

Manage an existing Selective Call Rule
  • In the On column, click the box to activate or deactivate an existing rule and click Save. All steps complete.
     
    example image of add selective call rule

  • Click Delete to permanently remove a rule and click Save. All steps complete.
     
    example image of deleting an existing rule
     
  • Click Edit and continue to make changes a rule.
     
    example image of edit of selective call rules
7

From the Selective Call Rule window, complete the following.

  1. In the Description field, enter a brief title for the rule.
  2. In the Action field, click one of the following to establish the rule.
    • Accept Call to allow inbound call
    • Reject Call to block an inbound call
  3. In the When Receiving Calls From dropdown, select one of the following based on the type of phone number and action.
    • To allow or block all incoming calls, select Any Phone Number and proceed to step 8.
    • To allow or block calls from private, unavailable, or a specific phone number continue to the next step.
8

Complete the following to initiate the rule for the Specific Phone Number based on the call type.

  • Click Any Private Number to allow or block all incoming calls identified as private numbers.
  • Click Any Unavailable Number to allow or block all incoming calls identified as unavailable.
  • Click in the Enter Number field to block or allow a specific phone number.
     
    Note: To add up to 11 additional phone numbers, click Add Another Number and enter the number in the new field.
9

Use the following optional features to set a schedule that enforces the established Selective Call Rules.

  • In the During Regular Schedule dropdown menu, select a schedule to enforce a rule during your defined business hours.
  • In the During Holiday Schedule dropdown menu, select a holiday schedule to ensure a rule during your defined holiday hours.
     
    example image of regular and holiday hours

    Note: Use the Add a Regular Schedule and Add a Holiday Schedule links to create a schedule.
10

Click Save.

Search Cox Business Support

Didn't Find What You Were Looking For? Search Here.