• Contact Us
  • Select a Location
    Close Location Selection

    Current Location:

    Let us know the location you'd like to browse.

    Select a Location

Adding Security Users in MyAccount


The Security Profile Owner (SPO) is the sole account owner. An SPO has the authorization to elect Security Profile Administrators (SPA). There is one SPO per account, but an SPO may authorize several SPAs. The SPO, and SPAs with the correct permission level, may add, edit, or remove security users for the Security Solutions account in MyAccount. Security users will have permissions assigned to authorize the management of your security system. The security permissions can be customized for each individual SPA.

Follow the steps below to add new users and grant permission capabilities.


Go to Myaccount.coxbusiness.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.


From the Administrative Tools and Service Management section, click the Security icon.

Image of MyAccount Internet Icon


From the Security page, complete the following.

  1. Locate the Manage Administrative Settings section.
  2. From the Security Portal Access section, click the Go to Users and Accounts link.

    Image of MyAccount Security Solutions page highlighting Go to Users and Accounts link

On the Users and Accounts window, click Add User.


On the Add New Security User window, enter the following information and click Continue.

  • First Name
  • Last Name
  • User ID - Email Address
  • Alternate Email Address
  • Phone

Click to select End User or Administrator and then click Done.

image of user permissions selection page

Note: New users are created with a default Read-only permission.


Scroll down to the Account Security section and click the Security Solutions Roles and Permissions header.

  1. Update the Security Profile Role, if needed.
  2. Click the Manage hyperlink beside the Security Profile Role.
Image of MyAccount Security Solutions Roles & Permissions section highlighting Manage

To select Security Profile Administrator user permissions, complete the following steps:

  1. On the Manage Login Permissions window, under the Permission column, select the desired permission level.
    • If selecting Customer, continue to the next step.
    • If selecting any other option, click Save and proceed to step 10.

Note: Master Control and Full Control are the most commonly assigned user permissions.

Image of User Permission Levels


To select Security Profile Administrator user permissions, complete the following steps:

  1. On the Security Profile Administrator (Custom) window, under the Permission Level column, select check-boxes to customize the new user's security permissions.
  2. Click Save.

Note: The SPO or SPA may assign other users with customized controls.

Image of Custom Permission items


Once the new users are assigned and saved, a confirmation message displays.

Image of Confirmation Message

The user names displays on the list of system users. The new system user receives an email from Cox Business Security Solutions with their login ID and temporary password.

The new user completes the following steps to access MyAccount.

  1. Access www.myaccount.coxbusiness.com.
  2. On the Cox Business home page in the top menu, click Sign In MyAccount.
  3. Enter the User ID.
  4. Enter the temporary password provided in the email.
  5. Follow the MyAccount prompts to change your temporary password.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

Search Cox Business Support

Didn't Find What You Were Looking For? Search Here.