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Adding Security Users in MyAccount


The Security Profile Owner (SPO) is the sole account owner. An SPO has authorization to elect Security Profile Administrators (SPA). There is one SPO per account, but an SPO may authorize several SPAs. The SPO, and SPAs with the correct permission level, may add, edit, or remove security users for the Security Solutions account in MyAccount. Security users will have permissions assigned to authorize management of your security system. The security permissions can be customized for each individual SPA.

Follow the steps below to add new users and grant permission capabilities.


From your web browser, navigate to Cox Business MyAccount to access Security Solutions.


On the MyAccount home page, scroll down to the Security Solutions section, click Manage Security Permissions.

Image of the Manage Security Permissions window


On the Manage Security Permissions window, click Add a New User.


On the Add New Security User window, enter the following information.

  • Username - Email Address
  • First Name
  • Last Name
  • Alternate Email Address
  • Primary Office Number
  • Mobile Phone Number

Image of the Add New Security User window


Scroll down to the User Permissions section and select one of the following.

  • If selecting Security Profile Administrator for pre-defined security permissions, then continue to the next step.
  • If selecting Security Profile Administrator (Custom) to customize from a list of security permissions, then proceed to step 7.

    image of user permissions selection page

Complete the following steps to select Security Profile Administrator user permissions.

  1. On the Security Profile Administrator window, under the Permission Level column, select the desired permission level.
  2. Click Save.
  3. Proceed to step 8.

    Note: Master Control and Full Control are the most commonly assigned user permissions.

    Image of User Permission Levels

Complete the following steps to select Security Profile Administrator (Custom) user permissions.

  1. On the Security Profile Administrator (Custom) window, under the Permission Level column, select check-boxes to customize new user's security permissions.
  2. Click Save.

Note: The SPO or SPA may assign other users with customized controls.

Image of Custom Permission items


Once the new users are assigned and saved, a confirmation message displays.

Image of Confirmation Message

The user names display on the list of system users. The new system user receives an email from Cox Business Security Solutions with their login ID and temporary password.

The new user completes the following steps to access MyAccount.

  1. Access www.coxbusiness.com.
  2. On the Cox Business home page in the top menu, click Sign In MyAccount.
  3. Enter the user name email address.
  4. Enter the temporary password provided in the email.
  5. Follow the MyAccount prompts to change your temporary password.

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