Adding Security Users in MyAccount

The Security Profile Owner (SPO) is the sole account owner. An SPO has the authorization to elect Security Profile Administrators (SPA). There is one SPO per account, but an SPO may authorize several SPAs. The SPO, and SPAs with the correct permission level, may add, edit, or remove security users for the Security Solutions account in MyAccount. Security users will have permissions assigned to authorize the management of your security system. The security permissions can be customized for each individual SPA.
 

Follow the steps below to add new users and grant permission capabilities.

Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

From the Services section, click the Security Systems icon.
 

From the Security page, complete the following.

1. Locate the Manage Administrative Settings section.
2. From the Security Portal Access section, click the Go to Users and Accounts link.
   
   

On the Users and Accounts window, click Add User.

On the Add New Security User window, enter the following information and click Continue.

• First Name
• Last Name
• User ID - Email Address
• Alternate Email Address
• Phone

Click to select End User or Administrator and then click Done.
 

Note: New users are created with a default Read-only permission.

Scroll down to the Account Security section and click the Security Solutions Roles and Permissions header.

1. Update the Security Profile Role, if needed.
2. Click the Manage hyperlink beside the Security Profile Role.

To select Security Profile Administrator user permissions, complete the following steps:

1. On the Manage Login Permissions window, under the Permission column, select the desired permission level.
   • If selecting Customer, continue to the next step.
   • If selecting any other option, click Save and proceed to step 10.

Note: Master Control and Full Control are the most commonly assigned user permissions.
 

To select Security Profile Administrator user permissions, complete the following steps:

1. On the Security Profile Administrator (Custom) window, under the Permission Level column, select check-boxes to customize the new user's security permissions.
2. Click Save.

Note: The SPO or SPA may assign other users with customized controls.
 

Once the new users are assigned and saved, a confirmation message displays.
 

The user names displays on the list of system users. The new system user receives an email from Cox Business Security Solutions with their login ID and temporary password.
 

The new user completes the following steps to access MyAccount.

1. Access myaccount-business.cox.com.
2. On the Cox Business home page in the top menu, click Sign In MyAccount.
3. Enter the User ID.
4. Enter the temporary password provided in the email.
5. Follow the MyAccount prompts to change your temporary password.