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Adding Security Users in MyAccount


The Security Profile Owner (SPO) is the sole account owner. An SPO has authorization to elect Security Profile Administrators (SPA). There is one SPO per account, but an SPO may authorize several SPAs. The SPO, and SPAs with the correct permission level, may add, edit, or remove security users for the Security Solutions account in MyAccount. Security users will have permissions assigned to authorize management of your security system. The security permissions can be customized for each individual SPA.

Follow the steps below to add new users and grant permission capabilities.


From your web browser, navigate to Cox Business MyAccount to access Security Solutions.


On the MyAccount home page, complete the following steps.

  1. Scroll down to the Security Solutions section.
  2. Click the Security Solutions button.
  3. Click Manage Security Solutions.

    Image of the Manage Security Permissions window

On the Security Solutions window, under the Security Portal Access section, click Go to Users and Accounts.

Image of MyAccount Security Solutions page highlighting Go to Users and Accounts link


On the Users and Accounts window, click Add a New User.


On the Add New Security User window, enter the following information and click Continue.

  • First Name
  • Last Name
  • User ID - Email Address
  • Alternate Email Address
  • Phone

Select the appropriate user type and click Done.

image of user permissions selection page

Note: New users will be created with a default Read only permission.


Scroll down to the Account Security section and click the Security Solutions Roles & Permissions header.

  1. Update the Security Profile Role, if needed.
  2. Click the Manage hyperlink beside the Security Profile Role.
Image of MyAccount Security Solutions Roles & Permissions section highlighting Manage

To select Security Profile Administrator user permissions, complete the following steps:

  1. On the Manage Login Permissions window, under the Permission column, select the desired permission level.
    • If selecting Customer, continue to the next step.
    • If selcting any other option, click Save and proceed to step 10.

Note: Master Control and Full Control are the most commonly assigned user permissions.

Image of User Permission Levels


To select Security Profile Administrator user permissions, complete the following steps:

  1. On the Security Profile Administrator (Custom) window, under the Permission Level column, select check-boxes to customize new user's security permissions.
  2. Click Save.

Note: The SPO or SPA may assign other users with customized controls.

Image of Custom Permission items


Once the new users are assigned and saved, a confirmation message displays.

Image of Confirmation Message

The user names display on the list of system users. The new system user receives an email from Cox Business Security Solutions with their login ID and temporary password.

The new user completes the following steps to access MyAccount.

  1. Access www.coxbusiness.com.
  2. On the Cox Business home page in the top menu, click Sign In MyAccount.
  3. Enter the user name email address.
  4. Enter the temporary password provided in the email.
  5. Follow the MyAccount prompts to change your temporary password.

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