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Adding an Email User Online


New domains and Cox Business Email addresses can only be added for existing email customers. If your custom domain is not available or you are unable to locate your custom domain, then contact us.

Note: Unique domains cannot be shared across multiple online profiles.

Complete the following steps to add an email user online.


Go to myaccount-business.cox.com, enter your User ID and Password, and then click Sign In.

Note: If you have not created an online profile with a User ID and Password, refer to Setting Up Your Online Profile.


From the Services section, click the Internet icon.

image of Online Internet Dashboard Icon


From the Features section, click the Email Administration icon.

image of the email administration icon


From the Email Administration page, locate the Email Accounts in Use notification.

Image of the Email administration screen


Do you have available email accounts in use?

  • If yes, then proceed to step 8.
  • If no, then continue to the next step.

Click the Add-ons icon and then complete the following.

Image of the Add on icon on the email administration page

  1. From the Item Quantity column, click the + icon to increase the available email accounts.

    Image of the Item Quantity plus icon

    Note: There is a monthly service fee assessed with each new email account created. For additional information on service fees, contact us.

  2. Click Continue.

    Result: The Add-ons Confirmation pop-up displays.

Click Confirm.

Note: If you do not want to add additional email accounts, then click Cancel.


Are you adding an email address to an existing online user?

Note: If your custom domain is not available or you are unable to locate your custom domain, then contact us. Unique domains can not be shared across multiple online profiles.

  1. From the Add a user drop-down menu, select the user.
  2. Click Add.

    Result: The Add An Existing User page displays.

  3. From the Email Address field, enter the username.
  4. Select the domain.
  5. From Email Administrator, click Yes or No for administrator rights.
  6. Click Save.

    Note: Once complete, a confirmation page will display and you will automatically return to the Email Administration page.
  1. From the Add a user drop-down, select Add a New User.
  2. Click Add.
  3. Enter the user's information in the available fields.

    Note: The email address and online username should match.
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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