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Adding an Email User in MyAccount

Solution

If your custom domain is not available or you are unable to locate your custom domain, then contact us.

Note: Unique domains can not be shared across multiple MyAccount profiles.

Complete the following steps to add an email user in MyAccount.

1

In a web browser, go to myaccount.coxbusiness.com.

  1. Enter your Email Administrator User ID and Password.
  2. Click Sign In.

    Note: If you do not remember your User ID or Password, or experience an issue signing in, then see Trouble Signing in on the Cox Website.
2

From the MyAccount home page, scroll down to the Internet section, then click Email Administration.

Image of the MyAccount Email Administration Icon

3

From the Email Administration page, locate the Email Accounts in Use notification.

Image of the Email administration screen

4

Do you have available Email Accounts in Use?

  • If yes, then proceed to step 7.
  • If no, then continue to the next step.
5

Click the Add-ons icon.

Image of the Add on icon on the email administration page

  1. From the Item Quantity column, click the + icon to increase the available email accounts.

    Image of the Item Quantity plus icon

    Note: There is a monthly service fee assessed with each new email account created. For additional information on service fees, contact us.

  2. Click Continue.

    Result: The Add-ons Confirmation pop-up displays.
6

Click Confirm.

Note: If you do not want to add additional email accounts, then click Cancel.

7

Are you adding an email address to an existing MyAccount user?

Note: If your custom domain is not available or you are unable to locate your custom domain, then contact us. Unique domains can not be shared across multiple MyAccount profiles.

If... Then...
Yes
  1. From the Add a user drop-down menu, select the user.
  2. Click Add.

    Result: The Add An Existing User page displays.

  3. From the Email Address field, enter the username.
  4. Select the domain.
  5. From Email Administrator, click Yes or No for administrator rights.
  6. Click Save.

    Note: Once complete, a confirmation page will display and you will automatically return to the Email Administration page.
No
  1. From the Add a user drop-down, select Add a New User.
  2. Click Add.
  3. Enter the user's information in the available fields.

    Note: The email address and MyAccount username should match.

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