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Add or Upgrade Services in MyAccount

Solution

Authorized Users logged into their Cox Business MyAccount profile can add service or order an upgrade for their Internet and Voice services. Follow the steps below to add service or schedule an upgrade.

Note: If you would like to update your Authorized User settings, see Updating Authorization Settings Online.

1

Go to myaccount.coxbusiness.com, enter your User ID and Password, then click Sign In.
 

If you have forgotten your MyAccount password, see Trouble Signing in on the Cox Website.

2

From the Home page, scroll to the My Services section, and complete following the steps.

  1. If you want to add a service, then click the service icon displayed in the Add section.

    Image of Service Icon link
     
  2. If you want to upgrade the Voice or Internet service you currently subscribe to, then click the link See options available.

    Image of Options Available link
3

From the Check Availability window, complete the following steps.

  1. Click Existing Address, or New Address for a new location for the same business.
  2. Click Continue.
     

Image of Check Availability window

4

From the Customize Your Plan window, complete the steps for each of the sections outlined in the table below.

In this section...Complete these steps...
Plan
  1. Select your choice of plan offered.
  2. Click Continue.
Equipment & Services
  1. Select your choices from the equipment or service options displayed, such as Cox Business Complete Care.
  2. Click Continue.
Installation Options
  1. Click either Self-Install Kit or Professional Installation.

    Note: If the Self-Install Kit is selected, enter the date you prefer to start service and confirm the displayed shipping address is correct.

  2. Click Continue.
Submit Your Order
  1. Review the order details and the Terms and Conditions.
  2. Click to check the boxes to confirm you have read and agree to the statements.
  3. Click Submit Order.


Result: The confirmation window displays providing you with your online order number, the services you ordered, and installation details.

Image of Order Confirmation window

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