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Add or Remove Paperless Billing in the MyAccount App


Before completing these steps, you must confirm that a Billing Contact is entered on your MyAccount profile. If you do not have a Billing Contact, see Managing Cox Business Accounts Online.

Follow these steps to set up or cancel paperless billing for your Cox Business account in the MyAccount app.


Sign in to the Cox Business MyAccount app using your User ID and Password.

Note: If you have not created a profile in MyAccount, see Setting Up Your MyAccount Profile.


From the HOME screen, tap Billing.

Image of BILLING tab


Under Billing Options, tap the Bill Delivery to manage your billing settings.

Image of Bill Delivery


From the Bill Delivery Options screen, tap Edit to change your bill delivery method.

Image of Bill Delivery Options Edit


From the Change Delivery Method screen, tap Paper Bill or Paperless and Agree & Submit.

Image of Change Melivery Method Options

Result: The following success message displays.

Image of Bill Delivery Success Message

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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