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Add or Remove Paperless Billing in the MyAccount App


Prior to completing these steps, you must confirm that you have a Billing Contact entered on your MyAccount profile. If you do not have a Billing Contact, see Managing Cox Business Accounts Online.

Follow these steps to set up or cancel paperless billing for your Cox Business account in the MyAccount app.


Sign in to the Cox Business MyAccount app using your User ID and Password.

Note: If you have not created a profile in MyAccount, see Setting Up Your MyAccount Profile.


From the Home screen, tap My Bills to expand the menu.

Image of My Bills Dropdown Menu


Tap the Manage Paperless Billing icon to manage your paperless billing settings.

Image of Manage Paperless Billing Icon


From the Paperless Billing screen, complete the following steps.

If you are...Then...
Adding paperless billing
  1. Tap the toggle button to ON
  2. Continue to step 5.

Image of Paperless Billing toggle button

Removing paperless billing
  1. Tap the toggle button to OFF to have the statements sent to the mailing address listed.
  2. All steps complete.

From the Paperless Billing screen, if you have multiple emails associated with the account, first select the email where you want the paperless bills to be sent. Tap Save.

New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 


  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

Search Cox Business Support

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