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Accessing Voice Mail Online Messaging in MyAccount

Solution

Cox Business provides Voice Mail Online Messaging for all voice mailboxes at no additional cost.

Follow the steps below to access your voice messages online.
 

Note: Confirm the phone number is assigned to you and you have the correct permissions. Refer to Managing Phone Number Assignments in MyAccount.

1

Go to myaccount-business.cox.com and sign in using your User ID and Password.
 

Note: If you have not created a MyAccount profile with a User ID and Password, see Setting Up Your MyAccount Profile.

2

From the Quick Links at the top of the page, click Voicemail.
 

Image of Voicemail
 

Note: If the Voicemail link doesn't display, go to the MyAccount Log In As menu and select the profile associated with the phone number you are attempting to access.

3

Do you have more than one account?

  • If no, then continue to the next step.
  • If yes, then from the Select an account drop-down menu, select the account to modify.

    image of select an account drop-down
4
From the Voice Mail Tools window, in the Message Center section, complete the following steps.
  1. Locate a message by using the Search field or Filter by drop-down, or scrolling down.

    Note: Unread messages are bolded.

    image of the search and filter by fields highlighted

  2. Click on a message to expand the controls to perform the following actions.
    • Play or pause the message
    • Sort messages
    • Flag messages
    • Delete the message
New MyAccount

Cox Business MyAccount Updates

With the new and improved MyAccount portal from Cox Business, you’re in control. Included with your Cox Business services, it’s all right at your fingertips anytime, anywhere. 

 

  • Perform a health check on your services and reset your equipment
  • Easily configure key features and settings like voicemail and call forwarding
  • View your balance and schedule payments

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