About Cox Business Fax to Email

Details

Cox Business Fax-to-Email provides a dedicated phone number to receive faxes. Fax-to-Email allows you to easily manage faxes as file attachments in your email program. Fax-to-Email may be purchased along with a voice service package or as a standalone service. For additional information or to order the Fax-to-Email service, Contact us.

This feature is for inbound faxes only.

Fax-to-Email includes the following.

A virtual telephone number routed to an email address or email distribution list.
The ability to forward any phone line or toll-free number to the fax-to-email number.
You can manage email addresses directly through your Cox Business MyAccount. See, Editing Fax to Email.

Attachment Format

Incoming faxes are emailed to the designated address where they are saved as a .TIF attachment. A .TIF file is a tagged image file. To open the file, double-click on the attachment.

Additional Questions and Answers

The following frequently asked questions and answers provides additional information on the service.

Is there a limit on the size of the fax that I can receive?

Your Fax-To-Email service is built to receive all faxes. There are no page or size limits, however, large faxes will consume email transmission and storage space.

What happens if I don’t see a fax that has been sent to me?

Use the following to troubleshoot any faxes which are delayed.

Make sure the sender has the proper Fax-To-Email number.
Review settings for your email inbox, and confirm that your inbox has ample storage space to receive fax messages.
Check any SPAM filter or SPAM folder which might have inadvertently sidelined the fax message.
Verify that you are receiving inbound email and that email delivery services are operational.

How do I avoid receiving faxes that are unsolicited?

With any network service, it is important to carefully share the Fax-To-Email number with business associates. It is recommended to avoid widespread distribution or to publicize it on untrustworthy websites. When you do receive an unsolicited fax message, treat it like any unwanted email. It is best to isolate these messages, delete them, and do not respond to them.

How do I archive faxes that I receive?

Fax messages are another type of email in your inbox. These messages can be stored in folders, saved to computer files, or backed up using file backup programs.

Can I print my emailed faxes?

Print your fax files using any compatible image software program. Open the file, then select Print. Faxes will print similarly to the other graphic files stored on your office computer.