# Business Security Solutions Support ## How can we help? - **[Access Security System Through MyAccount](https://www.cox.com/business/support/accessing-your-security-solutions-system-through-myaccount.html)** - Access your Cox Business Security Solutions system through your MyAccount portal. - **[Log Into Desktop App](https://www.cox.com/business/support/logging-into-the-security-solutions-surveillance-application.html)** - Log into the Security Solutions Surveillance desktop application. - **[Ordinance & Permit Documents](https://www.cox.com/business/support/alarm-registration-ordinances-and-permit-documents-for-cox-business-security-solutions.html)** - Find alarm registration ordinances and permit documents for Cox Business Security Solutions. - **[Manage Security Users](https://www.cox.com/business/support/managing-cox-business-users-online.html)** - Manage Cox Business security users online. - **Detection Tutorial** - Walk through a guided tutorial for the Detection system. - **Video Surveillance Tutorial** - Walk through a guided tutorial for the Video Surveillance system. --- **Security Solutions Update:** Beginning December 31st, 2022, Cox Business will discontinue new sales of Cox Business Security Solutions Detection and Surveillance products; however, we will continue to service and support our existing customers. Please call [1-844-203-0023](tel:1-844-203-0023) if you would like to add cameras or alarm sensors to your current Detection or Surveillance system, or for technical support, please call [1-844-601-5890](tel:1-844-601-5890). [Learn more about these changes](https://www.cox.com/business/support/security-solutions/update.html). --- ## Common Business Security Solutions Support Articles - [Installing the Digital Watchdog App for Computer](https://www.cox.com/business/support/installing-the-digital-watchdog-app-for-computer.html) - [Customize Your Security Solutions Home Page](https://www.cox.com/business/support/customize-your-security-solutions-home-page.html) - [Alarm Registration Ordinances and Permit Documents for Cox Business Security Solutions](https://www.cox.com/business/support/alarm-registration-ordinances-and-permit-documents-for-cox-business-security-solutions.html) - [Testing Your Cox Business Security Solutions Detection System](https://www.cox.com/business/support/testing-your-cox-business-security-solutions-detection-system.html) ## Browse Business Security Solutions Support Categories ### Equipment **Business Security Equipment** **Common Articles:** - [Logging into the Digital Watchdog Application](https://www.cox.com/business/support/logging-into-the-digital-watchdog-application.html) - [Alarm Registration Ordinances and Permit Documents for Cox Business Security Solutions](https://www.cox.com/business/support/alarm-registration-ordinances-and-permit-documents-for-cox-business-security-solutions.html) - [Changing the Duress Code in the Security Solutions Detection System](https://www.cox.com/business/support/changing-the-duress-code-in-the-security-solutions-detection-system.html) - [Troubleshoot Connection Problems With a Cox Security System](https://www.cox.com/business/support/troubleshoot-connection-problems-with-a-cox-security-system.html) - [Arm and Disarm Your Detection System](https://www.cox.com/business/support/arm-and-disarm-your-detection-system.html) - [Changing User Passwords in the Surveillance Application](https://www.cox.com/business/support/changing-user-passwords-in-the-surveillance-application.html) - [Testing Your Cox Business Security Solutions Detection System](https://www.cox.com/business/support/testing-your-cox-business-security-solutions-detection-system.html) Get help on equipment including cameras, motion sensors, thermostats and key fobs. [Security Equipment Support](https://www.cox.com/business/support/security-solutions/articles/equipment.html) ### Subscriber Portal **Business Security Subscriber Portal** **Common Articles:** - [Logging into the Digital Watchdog Application](https://www.cox.com/business/support/logging-into-the-digital-watchdog-application.html) - [Alarm Registration Ordinances and Permit Documents for Cox Business Security Solutions](https://www.cox.com/business/support/alarm-registration-ordinances-and-permit-documents-for-cox-business-security-solutions.html) - [Changing the Duress Code in the Security Solutions Detection System](https://www.cox.com/business/support/changing-the-duress-code-in-the-security-solutions-detection-system.html) - [Troubleshoot Connection Problems With a Cox Security System](https://www.cox.com/business/support/troubleshoot-connection-problems-with-a-cox-security-system.html) - [Arm and Disarm Your Detection System](https://www.cox.com/business/support/arm-and-disarm-your-detection-system.html) - [Changing User Passwords in the Surveillance Application](https://www.cox.com/business/support/changing-user-passwords-in-the-surveillance-application.html) - [Testing Your Cox Business Security Solutions Detection System](https://www.cox.com/business/support/testing-your-cox-business-security-solutions-detection-system.html) Access your system to manage videos, keypad codes, rules and notifications. [Business Security Security Subscriber Portal](https://www.cox.com/business/support/security-solutions/articles/subscriber-portal.html) ### Apps **Business Security Apps** **Common Articles:** - [Managing Notifications for the Security Solutions System](https://www.cox.com/business/support/managing-notifications-for-the-security-solutions-system.html) - [Changing the Duress Code in the Security Solutions Detection System](https://www.cox.com/business/support/changing-the-duress-code-in-the-security-solutions-detection-system.html) - [Access and Use the Detection Mobile App](https://www.cox.com/business/support/access-and-use-the-detection-mobile-app.html) - [Arm and Disarm Your Detection System](https://www.cox.com/business/support/arm-and-disarm-your-detection-system.html) - [Manage Account Information in the Detection Mobile App](https://www.cox.com/business/support/manage-account-information-in-the-detection-mobile-app.html) - [Manage the Detection System Rules](https://www.cox.com/business/support/manage-the-detection-system-rules.html) - [Create or Edit an Alarm Notification](https://www.cox.com/business/support/create-or-edit-an-alarm-notification.html) - [Download and Install the Detection Mobile App](https://www.cox.com/business/support/download-and-install-the-detection-mobile-app.html) Info on downloading and managing your system for the mobile app [Security Apps Support](https://www.cox.com/business/support/security-solutions/articles/apps.html) ### Features **Business Security Features** Info on managing users, permissions, passwords and other features. **Common Articles:** - [Viewing Cox Business Security Solutions Cameras on a TV or Monitor](https://www.cox.com/business/support/viewing-cox-business-security-solutions-cameras-on-a-tv-or-monitor.html) - [Setting Up Event Rules in the Surveillance Application](https://www.cox.com/business/support/setting-up-event-rules-in-the-surveillance-application.html) - [Installing the Digital Watchdog App for Computer](https://www.cox.com/business/support/installing-the-digital-watchdog-app-for-computer.html) - [Annual Inspection for Your Detection System](https://www.cox.com/business/support/annual-inspection-for-your-detection-system.html) - [Installing the Surveillance Mobile App](https://www.cox.com/business/support/installing-the-surveillance-mobile-app.html) - [Changing User Passwords in the Surveillance Application](https://www.cox.com/business/support/changing-user-passwords-in-the-surveillance-application.html) - [Manage the Detection System Rules](https://www.cox.com/business/support/manage-the-detection-system-rules.html) - [Learn About the User Orientation Period After Installation of Cox Business Security Solutions](https://www.cox.com/business/support/learn-about-the-user-orientation-period-after-installation-of-cox-business-security-solutions.html) [Security Features Support](https://www.cox.com/business/support/security-solutions/articles/features.html) ### Touchscreen **Business Security Touchscreen** Learn how to manage settings, alerts, voice prompts and access codes using your touchscreen. **Common Articles:** - [Changing the Duress Code in the Security Solutions Detection System](https://www.cox.com/business/support/changing-the-duress-code-in-the-security-solutions-detection-system.html) - [Arm and Disarm Your Detection System](https://www.cox.com/business/support/arm-and-disarm-your-detection-system.html) [Security Touchscreen Support](https://www.cox.com/business/support/security-solutions/articles/touchscreen.html) ## Contact Cox Business Security Solutions Support We're Here To Help. - **Billing Support** - Mon – Fri, 8am – 5pm ET. [Call 1-866-272-5777](tel:1-866-272-5777) - **Technical Support** - 24 hours a day, 7 days a week. [Call 1-844-601-5890](tel:1-844-601-5890)