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Learn how to use VoiceManager

Cox Business VoiceManager Tutorial

Get off to a great start using VoiceManager with the help of these tutorials. Whether you’re new to voice manager or have been using it for a while, you’ll find useful information to help you put the tool to use within your organization – quickly and efficiently.

Getting Started

Calling Feature Videos – Cisco Devices

Calling Feature Videos – Polycom Devices

Glossary

A to H

Anonymous Call Rejection Activation

Anonymous Call Rejection Activation allows users to activate the Anonymous Call Rejection service. After the user dials the feature access code, the Application Server then plays an announcement to inform the user that the service has been successfully activated. If the service was already active, the user still receives the announcement.

Anonymous Call Rejection Deactivation

Anonymous Call Rejection Deactivation allows users to deactivate the Anonymous Call Rejection service. After the user dials the feature access code, the Application Server then plays an announcement to inform the user that the service has been successfully deactivated, even if the service was never activated.

Automatic Callback Deactivation

Automatic Callback Deactivation allows users to deactivate all current automatic callback sessions. Automatic Callback is a user service that automatically monitors a busy line and as soon as the called line becomes free, it provides a notification.

Automatic Callback Menu Access

Automatic Callback Menu Access allows users to access an interactive voice response (IVR) menu, which lists the current pending callbacks and allows users to cancel individual callbacks.

Call Forwarding Always Activation

Call Forwarding Always Activation allows users to turn on the Call Forwarding Always feature so that incoming phone calls are directed to another number.

Call Forwarding Always Deactivation

Call Forwarding Always Deactivation allows users to turn off the Call Forwarding Always feature. After deactivation, calls ring to the user's phone unless the user has set up another service such as Call Forwarding Busy, Call Forwarding No Answer, or Call Management or Do Not Disturb.

 

 

Call Forwarding Always Interrogation

Call Forwarding Always Interrogation allows users to hear whether Call Forwarding Always is deactivated or activated. If Call Forwarding Always is activated, the user also hears the Call Forwarding destination. The Call Forwarding Always destination can be a phone number or voice mail. Call Forwarding Always Interrogation becomes visible when one or more of the following services are authorized (for a service provider or group) or assigned (for a user): Call Forwarding Always, Voice Messaging User, Third-Party Voice Mail Support.

Call Forwarding Always To Voice Mail Activation

 

Call Forwarding Always To Voice Mail Activation allows users to turn on the feature so that all calls go to voice mail.

Call Forwarding Always To Voice Mail Deactivation

 

Call Forwarding Always To Voice Mail Deactivation allows users to turn off the Call Forwarding Always To Voice Mail service.

Call Forwarding Busy Activation

Call Forwarding Busy Activation allows users to turn on the Call Forwarding Busy feature so that their incoming phone calls go to another number.

Call Forwarding Busy Deactivation

Call Forwarding Busy Deactivation allows users to turn off the Call Forwarding Busy feature. After deactivation, calls ring on the user's phone unless the user has set up another service such as Call Forwarding Always, Call Forwarding No Answer, or Do Not Disturb.

 

 

Call Forwarding Busy Interrogation

Call Forwarding Busy Interrogation allows users to hear whether Call Forwarding Busy is deactivated or activated. If Call Forwarding Busy is activated, the user also hears the Call Forwarding destination. The Call Forwarding Busy destination can be a phone number, SIP-URI, or voice mail. Call Forwarding Busy Interrogation becomes visible when one or more of the following services are authorized (for a service provider or group) or assigned (for a user): Call Forwarding Busy, Voice Messaging User, Third-Party Voice Mail Support.

Call Forwarding Busy To Voice Mail Activation

 

Call Forwarding Busy To Voice Mail Activation allows users turn on the feature so that calls are sent to their voice mail when they are engaged in a call.

Call Forwarding Busy To Voice Mail Deactivation

 

Call Forwarding Busy To Voice Mail Deactivation allows users to turn off the Call Forwarding Busy To Voice Mail service.

Call Forwarding No Answer Activation

Call Forwarding No Answer Activation allows users to turn on the feature so that their incoming phone calls are routed to another number when they do not answer their phone.

Call Forwarding No Answer Deactivation

Call Forwarding No Answer Deactivation allows users to turn off the Call Forwarding No Answer. After deactivation, calls ring on the user's phone unless the user has set up another service such as Call Forwarding Busy, Call Forwarding Always, or Do Not Disturb.

 

 

Call Forwarding No Answer Interrogation

Call Forwarding No Answer Interrogation allows users to hear whether Call Forwarding No Answer is deactivated or activated. If Call Forwarding No Answer is activated, the user also hears the Call Forwarding destination. The Call Forwarding No Answer destination can be a phone number, SIP-URI, or voice mail. Call Forwarding No Answer Interrogation becomes visible when one or more of the following services are authorized (for a service provider or group) or assigned (for a user): Call Forwarding No Answer, Voice Messaging User, Third-Party Voice Mail Support.

Call Forwarding No Answer To Voice Mail Activation

 

Call Forwarding No Answer To Voice Mail Deactivation allows users to turn on the Call Forwarding No Answer To Voice Mail service.

Call Forwarding No Answer To Voice Mail Deactivation

 

Call Forwarding No Answer To Voice Mail Activation allows users to turn off the Call Forwarding No Answer To Voice Mail service.

Call Forwarding Not Reachable Activation

 

Call Forwarding Not Reachable Activation allows users to turn on the feature so that their incoming calls are forwarded to a different number when their device is not accessible by Cox.

Call Forwarding Not Reachable Deactivation

Call Forwarding Not Reachable Deactivation allows users to turn off the Call Forwarding Not Reachable service. After deactivation, should the user's phone become unreachable, calls are no longer rerouted to an alternate device through the Call Forwarding Not Reachable service.

 

Call Forwarding Not Reachable Interrogation

Call Forwarding Not Reachable Interrogation allows users to hear whether Call Forwarding Not Reachable is on or off. If Call Forwarding Not Reachable service is on, the user also hears the Call Forwarding destination. The Call Forwarding Not Reachable Interrogation FAC is only available to users with the Call Forwarding Not Reachable service assigned, and it only queries the Call Forwarding Not Reachable service status.

 

 

Call Forwarding Selective Activation

Call Forwarding Selective Activation allows users to turn on the Selective Call Forwarding service. This can be activated using the FAC only if the service is configured with the following minimum requirements: the Default Call Forward to phone number/SIP URI is configured and at least one selective criterion is configured and active. After the service has been activated, it considers all active criteria before deciding to forward the call.

Call Forwarding Selective Deactivation

Call Forwarding Selective Deactivation allows users to turn off the Selective Call Forwarding service. After the service is deactivated, no criteria are used when a call is redirected.

Calling Line ID Delivery Blocking per Call

Calling Line ID Delivery Blocking per Call allows users to prevent display of their calling line ID on a per-call basis. Before placing a call, the user dials the assigned code, and then places the call as usual.

Note that this service is active only for one phone call.

Calling Line ID Delivery Blocking Persistent Activation

 

Calling Line ID Delivery Blocking Persistent Activation allows users to activate the Calling Line ID Delivery Blocking service.

Calling Line ID Delivery Blocking Persistent Deactivation

 

Calling Line ID Delivery Blocking Persistent Deactivation allows users to deactivate the Calling Line ID Delivery Blocking service.

Calling Line ID Delivery per Call

Calling Line ID Delivery per Call allows users to display their calling line ID on a per-call basis. Before placing a call, a user dials the assigned code, and then places the call as usual. Note that this service is active only for one phone call.

Call Park

Call Park allows users to park or hold a call. Users can park calls only on extensions to which this service has been assigned.

Call Park Retrieve

Call Park Retrieve allows users to retrieve or reconnect with a call that was previously parked.

 

 

 

Call Pickup

Call Pickup allows users to pick up calls within an assigned call pickup group. The extensions in the call pickup group can be viewed on the Personal Call Manager web interface for each user in the group. The call pickup group is determined by an administrator and may or may not consist of those listed in the group phone lists. When users dial the call pickup code, the ringing phone in the group is answered. If more than one phone is ringing, Call Pickup allows users to answer the phone that has been ringing the longest.

 

Call Return

Call Return allows users to return a call to the phone number of the last call received. Users are allowed to return calls only to call types in the Outgoing Calling Plan.

Call Return Number Deletion

Call Return Number Deletion allows users to delete the last incoming number.

Call Waiting Persistent Activation

Call Waiting Persistent Activation allows users to activate the Call Waiting Persistent service.

Call Waiting Persistent Deactivation

Call Waiting Persistent Deactivation allows users to deactivate the Call Waiting Persistent service.

Cancel Call Waiting

Cancel Call Waiting allows users to dial the assigned code to turn off Call Waiting for the next call they place.

Clear Voice Message Waiting Indicator

Clear Voice Message Waiting Indicator allows users to dial the assigned code, to clear the audible (and visible for some devices) message waiting indicator on their phone.

Customer Originated Trace

Customer Originated Trace allows users to dial the assigned code, and then place a trace on the last number that called them.

Directed Call Pickup

Directed Call Pickup allows users to pick up calls for another user in the same group by entering the assigned access code followed by the extension of the user whose call is to be picked up.

Directed Call Pickup with Barge-in

Directed Call Pickup with Barge-in allows users to barge in on calls to or from another user in the same group, by entering the assigned access code followed by the extension of the user whose call is to be barged-in on. Barge-in is successful only when the second user has only that one call. When a user barges in on an answered call, the call becomes a three-way call and the user who barged in becomes the controller of the three-way call. The group administrator configures a tone that warns users on a call that another user is barging in on their call. Users can prevent having their calls being barged in on by using the Barge-in Exempt user service.

Direct Voice Mail Transfer

Direct Voice Mail Transfer allows users to transfer a held call directly to a voice mailbox, that is, without using the Personal Call Manager.

The call can be transferred to the user's voice mailbox or to any other voice mailbox in the group. The Voice Messaging service or the Third Party Voice Mail Support service must be assigned to the user's group.

Diversion Inhibitor

Diversion Inhibitor allows a user to prevent Redirection services from being activated on the terminating side of an unanswered call.

Do Not Disturb Activation

Do Not Disturb Activation allows users to dial the assigned code, to activate the Do Not Disturb service. When Do Not Disturb is active, a user's phone does not ring and all calls go directly to a "busy treatment", such as Voice Messaging.

Do Not Disturb Deactivation

Do Not Disturb Deactivation allows users to dial the assigned code, to turn off the Do Not Disturb service.

Flash Call Hold

Flash Call Hold allows users to put a call on hold on a phone that does not have a Hold button. On this type of phone, a user presses the Flash button or presses and releases the Hangup button on the phone cradle.

Group Call Park

Group Call Park allows you to select users in a group to be in a Call Park group. Any user in the group can only be in one Call Park group at a time. When a call is parked with the Group Call Park service, the service hunts for the first available user in the Call Park group and parks the call there. This feature access code cannot be used until the Call Park service is assigned.

 

I to Z

Last Number Redial

Last Number Redial allows users to redial the last number they dialed. Users are only allowed to redial calls to call types in the Outgoing Calling Plan.

Music On Hold Per-Call Deactivation

 

Music On Hold Per-Call Deactivation allows users to deactivate the Music On Hold service for their current calls.

No Answer Timer

No Answer Timer allows users to change the number of rings a caller hears before no-answering handling services apply.

Per Call Account Code

Per Call Account Code allows users to provide an account code before attempting a call, or during a call, to flash and provide an account code to be applied to all ongoing (currently held) calls.

Speed Dial 100

Speed Dial 100 allows users to program an assigned two-digit (00 through 99) speed dial number of the party they want to call.

Speed Dial 8

Speed Dial 8 allows users to program an assigned one-digit (2 through

9) speed dial number of the party they want to call.

Voice Mail Retrieval

Voice Mail Retrieval allows users to retrieve their Cox or third-party voice mail. When dialing this feature access code, subscribers are automatically connected to their voice mail retrieval menu.

Voice Portal Access

Voice Portal Access allows users to access the voice portal.