Business VoIP
Business VoIP
Cloud-based calling on our business VoIP systems let you manage your calls from anywhere, on any Internet-enabled device, with the ability to maintain your existing phone numbers.
Ready to learn how Cox Business can help solve your challenges? Speak with one of our specialized IP Centrex representatives.
Business VoIP Plans
Business VoIP Plans
Enter your zip code to see offers
Enter your zip code to see offers
Please call 1-844-898-9018 for more service information in [[udo.zip]] or visit businessservicesconnect.com to find a provider in that market.
Please reach out to learn more about our business phone systems.
Please reach out to learn more about our business phone systems.
Please reach out to learn more about our business phone systems.
Please reach out to learn more about our business phone systems.
Call To Learn More About Our Flexible Plans
Call To Learn More About Our Flexible Plans
Learn how we can help support your business needs and challenges with a comprehensive plan. Speak to our experts with a dedicated appointment that works for you. We can provide business solutions and help answer any questions.
Thank you for being a valued Cox Business customer.
Contact us for special offers available!
Thank you for being a valued Cox Business customer.
Contact us for special offers available!
Business VoIP Services
Business VoIP Services
Make sure your customers reach the right person whenever they call with our IP Centrex VoIP solution. This cloud-based business VoIP phone system delivers reliable, business-grade voice service to help you manage your business's call volume effectively and efficiently.
No Upfront Equipment Costs
Tailored Design, Install, and Training
24/7 Customer Support
Sophisticated Routing
Sophisticated Routing
Route callers to the right queue with the right priority, and to the next available agent using Call Center Standard.
Stay Connected, Anywhere
Stay Connected, Anywhere
Access and manage your calls no matter where you are using the UC app on your smartphone, tablet, or desktop.
Advanced Call Center Features
Advanced Call Center Features
Partnering with TalkDesk, a Contact Center as a Service (CCaaS) leader, add advanced call center features, like email, SMS and chat messaging, as well as enhanced call routing and analytics.
Control IT Costs
Control IT Costs
We handle updates, installations, and repairs, allowing your in-house IT staff to focus on other aspects of the business.
No Upfront Equipment Costs
No Upfront Equipment Costs
Leased equipment reduces the cost of adoption and lets you easily upgrade or expand your services as needed.
Managed Design, Install, And Training
Managed Design, Install, And Training
Our team of coordinators and training specialists will work with you to design your phone systems solution and provide training to your team.
Business VoIP Solutions
Business VoIP Solutions
Our business phone systems come with a variety of flexible features to meet your needs.
On-hold Music
On-hold Music
Use music or custom messaging to entertain and educate customers while they are on hold.
Sequential Ring
Sequential Ring
Route customers to your next available phone so you don't miss a call.
Readable Voicemail
Readable Voicemail
No need to constantly dial your voicemail. Quickly and conveniently read transcribed voicemail text.
Call Hold
Call Hold
Place calls on hold without the need for extra phone lines.
Hotelling
Hotelling
Enable employees to share handsets by logging in to make and receive phone calls.
N-Way Calling
N-Way Calling
Conduct calls with up to 15 callers without the need for any special configuration.
Webex
Webex
Streamline your communication and collaboration with one solution tightly integrated with your Cox Business Voice services.
Plus More
Plus More
Continue to enjoy features you'd expect from a standard phone like CallerID, Call Forwarding and Unlimited Long Distance.
Business VoIP Resources
Business VoIP Resources
How to Choose a Small Business Phone Provider
How to Choose a Small Business Phone Provider
In a world where technology provides significant competitive advantages, it’s important to ensure your business telephone service provides the features and services you need.
What Is VoIP and How Can It Work for Small Business?
What Is VoIP and How Can It Work for Small Business?
Do you need enterprise-level business phone capabilities on a small budget? Taking advantage of VoIP systems for small businesses helps you level up your services.
VoIP Phone Systems
VoIP Phone Systems
Cox Business offers a portfolio of reliable, stylish, easy-to-use business phone systems made specifically for operational efficiency. These intuitive business phone systems deliver advanced features and are designed to improve and simplify communications across your entire company.
The Cisco® MPP Series is a portfolio of reliable, stylish, easy-to-use IP phones made specifically for businesses. These intuitive phones deliver advanced features that improve and simplify communications across your entire company.
Common Features:
HD voice for excellent voice clarity and enhanced speaker quality, even across multiple locations
Full-duplex speakerphone, headset, message waiting, indicator and dynamic soft keys for phone functions
Four (4)-way navigation key that makes using phone options fast and easy
Dedicated buttons for mute, headset, speakerphone, volume, hold, menu settings and voicemail access
Integrated Ethernet port switch
PoE or optional power supply
Cisco MPP 6851
Cisco MPP 6851
Four (4)-line IP Phone
KEY FEATURES
- Ideal to handle low-to-moderate volume of calls.
- Quickly answer and route calls with an optional key expansion module (KEM) capability.
- 3.5-in. monochrome LCD display
- Two (2)-way navigation key
Cisco MPP 8841
Cisco MPP 8841
10-line IP Phone
KEY FEATURES
- Ideal for medium and large businesses that need to speak with multiple customers and employees.
- 5-in. high-resolution Color LCD display
- Four (4)-way navigation key
- No Key Expansion Module (KEM) support
- No Bluetooth headset support
Cisco MPP 8851
Cisco MPP 8851
10-line IP Phone
KEY FEATURES
- Ideal for medium and large businesses that need to speak with multiple customers and employees.
- Quickly answer and route calls with an optional key expansion module (KEM) capability.
- 5-in. high-resolution color LCD display
- Four (4)-way navigation key
- Bluetooth headset support
Poly Edge E Series phones provide an optimal communication experience for modern work. Designed for the office, the home office, or hot-desking, users experience simple mobile phone or headset pairing. With Poly’s famous noise reduction technologies, innovative industrial designs, and user interfaces these phones simplify communication and improve productivity.
Common Features:
Poly HD Voice delivers lifelike voice quality
Acoustic echo cancellation + background noise suppression
Bluetooth® 5.0 support and two gigabit ethernet ports
Microban® antimicrobial protection
Multilingual user interface
Poly Edge E450
Poly Edge E450
14-line Business IP Phone
KEY FEATURES
- Ideal for managing multiple calls and speed dialing
- 3.5” main and 2.4” secondary color display
- 14-line keys across dual displays (8/main, 6/secondary)
- Quickly answer & route calls with optional key expansion module
Poly Edge E550
Poly Edge E550
12-line Business IP Phone
KEY FEATURES
- Ideal for businesses of all sizes and modern work
- 5” color display
- 12-line keys
- Quickly answer & route calls with optional key expansion module
IP Centrex Key Expansion Modules are designed to support front-of-house employees to quickly answer and route calls. While there are some differences, each offers programmable multicolored LED buttons, illuminated line-status, busy lamp field (BLF), digital button labels and call transfer capabilities.
Cisco MPP 6851 KEM
Cisco MPP 6851 KEM
KEY FEATURES
- Monochrome LCD Display
- 14 physical buttons (28 using page keys)
- Digital labels for buttons
- Two (2)-page view via left and right navigation keys
- Illuminated line-status monitoring
- 28* instances of BLF
- Speed Dial and Call Transfer
Cisco MPP 8851 KEM
Cisco MPP 8851 KEM
KEY FEATURES
- Color LCD Display
- 14 physical buttons (28 using page keys)
- Digital labels for buttons
- Two (2)-page view via left and right navigation keys
- Illuminated line-status monitoring
- 28* instances of BLF
- Speed Dial and Call Transfer
Poly Edge E Key Expansion Module
Poly Edge E Key Expansion Module
KEY FEATURES
- 22-button high-res color display
- Up to 66 programmable labels
- 3-page view with dedicated keys to move between pages
- Illuminated line-status monitoring
- Busy lamp fields, speed dials, call transfer, extra lines*
Poly Rove 30 Cordless DECT Handset
Poly Rove 30 Cordless DECT Handset
Keep the conversation going whenever, wherever – at work. It’s built to stay cleaner for longer with Microban® antimicrobial product protection and keeps your conversations secure with DECTTM wireless encryption.
KEY FEATURES
- Large 2.4-inch color HD display
- Up to 18 hours talk time / 300 hours standby time
- IP65 dust tight and water resistant
- Microban® antimicrobial technology
- Up to 165 ft range / 330 ft range with optional repeater
- Secure DECT™ wireless encryption
Poly Trio C60
Poly Trio C60
The Poly Trio C60 is a conference phone for any meeting space with 360 degrees of mic pickup from up to 20 feet away. Poly signature audio quality helps everyone at the table be heard with full-duplex audio for natural conversation while Poly NoiseBlockAI blocks distracting noises from calls.
Poly OBi302
Poly OBi302
This device allows customers to connect their non-IP phones like an analog phone or fax machine directly into their IP Centrex configuration.
KEY FEATURES
- Two analog ports available for up to two IP Centrex seats
- Supports ringdown feature for both hotline and warmline configurations
- Designed for adapting analog phone to an IP Centrex seat
Customer Success Stories
Customer Success Stories
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"For us it's all about connections. Cox Business helps us make those connections."
Learn how Cox Business is helping the Oklahoma Humane Society:
- Connecting adopters and fosters
- Staying connected internally
- Engaging with donors and the community
"Cox Business Systems have been a winning combination"
Learn how Cox Business is helping Nelson Mazda and Nissan:
- Provide seamless integration with all services
- Staying connected with team members and customers
- Improves customer experience
Business VoIP FAQs
Business VoIP FAQs
What Is IP Centrex?
What Is IP Centrex?
Cox IP Centrex is a cloud-based business VoIP phone system. This reliable, business-grade voice service is designed to help manage your business communications for the best customer experience and employee productivity.
How Much Are Cox Business VoIP Plans?
How Much Are Cox Business VoIP Plans?
IP Centrex hosted VoIP lets you design a plan that’s the right fit for your business. Choose from a variety of enhanced features and solutions to get your system up and running. Contact one of our Cox Business representatives to customize your plan and ask about pricing.
What Is VoIP?
What Is VoIP?
VoIP is a cloud-based technology that allows businesses to place calls over an Internet connection, helping enable a remote workforce. It offers enhanced features not available with traditional phone systems, such as call routing, auto attendants, caller ID and more. Businesses with VoIP services are able to connect with their customers from virtually anywhere.
Is Cox Business VoIP Available in My Area?
Is Cox Business VoIP Available in My Area?
Check online or speak with one of our Cox Business representatives to learn whether Cox Business VoIP plans are offered in your area. You can also ask about our business phone plans and pricing.
What Are Cloud Phone Systems?
What Are Cloud Phone Systems?
Cloud phone systems, like Cox Business Voice with Cisco Webex, allow you to make calls over an Internet connection. Cox offers fully managed cloud phone systems that free your internal IT staff from having to deal with updates, installations and repairs. Moreover, our cloud phone systems make it possible for your employees to manage calls from virtually anywhere via any device.
If I switch to Cox, can I keep my current phone number?
If I switch to Cox, can I keep my current phone number?
Yes, in most instances, Local Number Portability (LNP) allows a customer to change local exchange carriers and keep their current phone number, even though they are now serviced by a different provider.
Can I transfer, or port, my phone number?
Can I transfer, or port, my phone number?
You can keep the phone number you use for your small business if you’d like to.
Whether you’re interested in business phone lines or a business phone system powered by VoIP (Voice Over Internet Protocol), you’ll have a comprehensive small business phone solution with Cox.
You can bring your business phone number with you — this is called transferring a phone number, keeping a phone number, or porting a phone number.
In addition to that, you’ll have a wide variety of service features to manage calls from your customers, including caller ID, call forwarding, and voicemail with business phone lines and on-hold music, readable voicemail, and Webex from Cox Business on a VoIP business phone system. You can customize your small business phone solution to meet your needs.
Contact us today at 1-866-456-9944 to find the perfect small business phone solution for you!
How do I set up a small business phone system?
How do I set up a small business phone system?
A Cox Business phone plan allows you to set up a small business phone system quickly and efficiently, without having to invest in expensive equipment. Cox Business will manage installation and security updates.
As a part of choosing a business phone plan, you’ll pick your phone number(s). You may wish to use a local phone number, toll-free number, or both. It’s also possible to port a phone number (keep an existing business phone number).
Manage your employee’s extensions, access, and more via the MyAccount web portal. MyAccount is your go-to account management tool for managing a variety of features including auto attendant recordings, call forwarding, call routing, and much more.
Contact us today at 1-866-456-9944 to find the perfect small business phone solution for you!
contact cox business
contact cox business
Let's Get In Touch
We're here to talk about your business needs and answer any questions you may have about our services.
†Cox Business Prepaid Mastercard®️:
Available to new services (excluding government agencies, schools and national accounts) in Cox service areas. Minimum 12-month contract required. Online redemption req’d by 04/30/25 and must follow instructions rec’d after service activation. Account must remain active, be in good standing, and retain all services for a min. of 90 consecutive days after install. Limit one card per customer. Allow 20 days after completion of all redemption requirements for delivery. Cox reserves the right to withhold the issuance of any prepaid card in the event Cox reasonably determines there is fraud associated with the account. Card is issued by Pathward®️, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Can be used where Debit Mastercard is accepted. Card valid for up to 6 months. Funds do not expire and may be available after card expiration date; inactivity fee may apply. Terms and conditions apply.
*Limits in quantity based on solution design
