#Small Business VoIP ## Cloud-based calling for your customers Our business VoIP system brings everyone together on any device. Reach out to one of our IP Centrex representatives to learn what we can do for your small business. [Call 1-866-456-9944](tel:1-866-456-9944) --- ## Find the right phone package for your business Enter your street address, apartment/unit, and zip code to check availability in your area. [Check availability](https://www.cox.com/business/phone/hosted-voice.html) --- ## VoIP features and services Learn how our business-grade voice service helps you manage call volumes effectively and efficiently. - **Sophisticated routing** - Route callers to the right queue using Call Center Standard. - **Stay connected, anywhere** - Access and manage your calls no matter where you are with the UC app. - **Advanced call center features** - TalkDesk enables features like SMS and enhanced call routing and analytics. - **Control IT costs** - We handle updates, installations and repairs — freeing up time for your IT team. ## More essential features Explore the calling features that every business counts on. - **Sequential ring** - Route customers to your next available phone so you don't miss a call. - **Call hold** - Place calls on hold without the need for extra phone lines. - **Readable voicemail** - No need to constantly dial your voicemail. Quickly and conveniently read transcribed voicemail text. - **N-way calling** - Conduct calls with up to 15 callers without the need for any special configuration. - **On-hold music** - Use music or custom messaging to entertain and educate customers while they are on hold. - **Hoteling** - Enable employees to share handsets by logging in to make and receive phone calls. --- ## Discover our suite of solutions - **[Explore Webex](https://www.cox.com/business/collaboration/webex.html)** - Leverage integrated calling, messaging and video conferencing from virtually anywhere on any device. - **[Microsoft Teams](https://www.cox.com/business/collaboration.html)** - Integrate Microsoft Teams into the Cox Business voice network for seamless collaboration. - **[Business internet](https://www.cox.com/business/internet/business-internet.html)** - Find the right connection for your entire team, with speeds up to 2 Gbps. --- ## Business VoIP Resources ### How to Choose a Small Business Phone Provider In a world where technology provides significant competitive advantages, it's important to ensure your business telephone service provides the features and services you need. [Find out more](https://www.cox.com/business/phone/resources/how-to-choose-a-provider.html) ### What Is VoIP and how can it work for small business? Do you need enterprise-level business phone capabilities on a small budget? Taking advantage of VoIP systems for small businesses helps you level up your services. [What is VoIP?](https://www.cox.com/business/phone/resources/what-is-voip-and-how-does-it-work.html) --- Discover our portfolio of reliable systems and equipment, including desk phones and handsets. [Learn more](https://www.cox.com/business/phone/phone-systems-equipment.html) --- ## Business VoIP FAQs ### What Is IP Centrex? Cox IP Centrex is a cloud-based business VoIP phone system. This reliable, business-grade voice service is designed to help manage your business communications for the best customer experience and employee productivity. ### How Much Are Cox Business VoIP Plans? IP Centrex hosted VoIP lets you design a plan that's the right fit for your business. Choose from a variety of enhanced features and solutions to get your system up and running. Contact one of our Cox Business representatives to customize your plan and ask about pricing. ### What Is VoIP? VoIP is a cloud-based technology that allows businesses to place calls over an Internet connection, helping enable a remote workforce. It offers enhanced features not available with traditional phone systems, such as call routing, auto attendants, caller ID and more. Businesses with VoIP services are able to connect with their customers from virtually anywhere. ### Is Cox Business VoIP Available in My Area? Check online or speak with one of our Cox Business representatives to learn whether Cox Business VoIP plans are offered in your area. You can also ask about our business phone plans and pricing. ### What Are Cloud Phone Systems? Cloud phone systems, like Cox Business Voice with Cisco Webex, allow you to make calls over an Internet connection. Cox offers fully managed cloud phone systems that free your internal IT staff from having to deal with updates, installations and repairs. Moreover, our cloud phone systems make it possible for your employees to manage calls from virtually anywhere via any device. ### If I switch to Cox, can I keep my current phone number? Yes, in most instances, Local Number Portability (LNP) allows a customer to change local exchange carriers and keep their current phone number, even though they are now serviced by a different provider. ### Can I transfer, or port, my phone number? You can keep the phone number you use for your small business if you'd like to. Whether you're interested in business phone lines or a business phone system powered by VoIP (Voice Over Internet Protocol), you'll have a comprehensive small business phone solution with Cox. You can bring your business phone number with you — this is called transferring a phone number, keeping a phone number, or porting a phone number. In addition to that, you'll have a wide variety of service features to manage calls from your customers, including caller ID, call forwarding, and voicemail with business phone lines and on-hold music, readable voicemail, and Webex from Cox Business on a VoIP business phone system. You can customize your small business phone solution to meet your needs. Contact us today at [1-866-456-9944](tel:1-866-456-9944) to find the perfect small business phone solution for you! ### How do I set up a small business phone system? A Cox Business phone plan allows you to set up a small business phone system quickly and efficiently, without having to invest in expensive equipment. Cox Business will manage installation and security updates. As a part of choosing a business phone plan, you'll pick your phone number(s). You may wish to use a local phone number, toll-free number, or both. It's also possible to port a phone number (keep an existing business phone number). Manage your employee's extensions, access, and more via the MyAccount web portal. MyAccount is your go-to account management tool for managing a variety of features including auto attendant recordings, call forwarding, call routing, and much more. Contact us today at [1-866-456-9944](tel:1-866-456-9944) to find the perfect small business phone solution for you! --- ## Contact Cox Business **Let's find the right solution for your business** Get live, expert guidance with a quick chat or call. [Chat now](https://www.cox.com/business/contact-us.html) | [Call 1-866-456-9944](tel:1-866-456-9944) --- †Cox Business Prepaid Mastercard®️: Available to new commercial data subscribers (excluding government agencies, schools and national accounts) in Cox service areas. Minimum 12-month contract required. Online redemption required within six months of receipt of prepaid card redemption email and must follow instructions rec'd after service activation. Account must remain active, be in good standing, and retain all services for a min. of 90 consecutive days after install. Limit one card per customer. Allow 20 days after completion of all redemption requirements for delivery. Cox reserves the right to withhold the issuance of any prepaid card in the event Cox reasonably determines there is fraud associated with the account. Card/Virtual card is issued by Pathward®️, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Card can be used where Debit Mastercard is accepted. Virtual card can be used where Debit Mastercard is accepted online, for phone/mail orders or in stores that accept mobile wallet. Card/Virtual card valid for up to 6 months from date of issuance; unused funds will forfeit after the valid thru date. Terms and conditions apply. *Limits in quantity based on solution design