Legal and Regulatory Information
Find friendly, easy-to-understand information with complete explanations and details about our communications services.
Blocking of 3rd Party Charges
Blocking of 3rd Party Charges
As a Cox customer, you have the ability to block 3rd party charges on your bill, such as collect and operator assisted calls. Please call your local customer service department if you would like to block 3rd party charge
Service agreements and details
Cox intrastate phone service is provided to you, depending on the state where you receive service, pursuant to our tariffs on file with state public utilities commissions or a state Telephone Service Guide. Cox Business services (except for VoiceManager) and certain Residential service offers are subject specific terms and conditions in addition to the applicable state tariff or Service Guide. Interstate and international services are offered under the following terms and conditions.
Customer Service Agreement - Interstate and International Terms and Conditions
Business General Terms - additional terms and conditions including, without limitation, the additional interconnected Voice over Internet Protocol (VoIP) terms and conditions
Business Services plans and pricing details
Domestic operator services are provided for use by pre-subscribed business customers or authorized users. Operator services may also be provided to end users from pay telephones, hotels, motels or other aggregator locations. Operator services allow the business customer to place a call and arrange for billing to the customer's pre-subscribed access line or to a billing arrangement, including a credit card, collect to the called party or to a third party. Calls are billed in whole-minute increments.
The following billing arrangements are available to business customers through Cox domestic operator services:
Operator station (Operator assisted 0+-): Customer places a call by dialing 0 + area code + station number, and waits for the assistance of an operator to place the call. Calls may be billed to a calling card, to the called number (collect) or to a valid third party.
Person to person: The customer places a call by dialing 0 + area code + station number, and waits for the assistance of a live operator, and specifies a particular person, station, room number, department or office to be reached through a PBX attendant. Charges do not apply unless the caller reaches the requested party. Calls may be billed to a calling card, the called party (Collect) or to a third party.
Operator dialed (0-): The customer places a call by dialing 00- from their pre-subscribed access line, or they are transferred to a company operator from the local exchange carrier (LEC) after dialing 0-, and asks the operator to dial the destination number. Calls may be billed to a calling card, to the called number (collect) or to a valid third-party telephone number.
Additional billing arrangements available to business customers through Cox domestic operator services may be available in your location. Please see coxbusiness.com/cbsurchargesandfees for billing arrangements and rates by state.
Directory Assistance and Other Fees
Directory assistance: Both Local (411) and Domestic Long Distance Directory Assistance (i.e., via NPA-555-1212) are available to Customers of Cox. The Directory Assistance charge applies to each call to the Directory Assistance Operator. Up to two requests may be made on each call to Directory Assistance. The Directory Assistance charge applies to each call regardless of whether the Directory Assistance Operator is able to furnish the requested telephone number. Directory Assistance rates vary by state. Please see coxbusiness.com/cbsurchargesandfees for rates by state.
EUCL and ARF rates vary by state. Please see Cox’s FCC Access Tariff #4 for rates by state.
A non-exhaustive list of additional Taxes, Fees, and Surcharges that may apply is described at https://www.cox.com/business/support/taxes-fees-and-surcharges-for-cox-services.html and coxbusiness.com/cbsurchargesandfees. Cox may charge additional Taxes, Fees, and Surcharges which may not be listed. All Taxes, Fees, and Surcharges are subject to change from time to time.
e911 Quick Reference Guide
Cox Business is interconnected with the emergency 911 network. There are important customer responsibilities for 911 operations. Below, please read our 911 Practice Statement carefully to understand and follow these obligations.
Cox Business Trunking Service - e911 Practice Statement
Please read this statement carefully for important Customer obligations. Cox Business trunking services (including PRI and SIP trunking services) are interconnected with the emergency 911 network so that 911 calls are routed to Public Safety Answering Points ("PSAPs").
PSAPs access location information on 911 calls through the Automatic Location Information Database ("ALI Database") based on the telephone number of the incoming call. This allows responders to determine the Customer's address if the caller is unable to provide it to the PSAP when a 911 call is placed from Customer's location.
Customer Responsibility for Testing: It is Customer's responsibility to conduct initial and regular testing of the ability to dial 9-1-1 over Cox Business services and ensure that: 1) Customer Premises Equipment ("CPE") is compatible with Cox Business services; 2) the PSAP is able to indentify the Customer's address when a 911 call is placed from Customer's location; and, if Customer is using a PS/ALI service to provide enhanced PS/ALI functions (as described below), that 3) the PSAP is able to indentify the specific location within Customer's address from where the 911 call is placed. (See Section 5, Testing 9-1-1 Call Processing for PBX Systems; NENA Technical Information Document No. 03-502, "Trunking for Private Switch 9-1-1 Service," available at www.nena.org.)
Customer Responsibility for Enhanced PS/ALI: Cox Business supports the use of enhanced Private Switch / Automatic Location Information ("PS/ALI") functions where the CPE and Cox Business facilities permit such enhanced PS/ALI functions. Such functions permit CPE to register specific PBX stations in the ALI Database to direct emergency responders to specific locations such as specific floors or specific buildings on a campus.
If Customer chooses to use enhanced PS/ALI functions, Customer is responsible for acquiring PS/ALI service at Customer's sole expense. It is Customer's sole responsibility to inform Cox Business and to confirm with Customer's PBX vendors and manufacturers that CPE is compatible with the technical requirements needed to provide PS/ALI using the trunking services purchased from Cox Business. Further, it is Customer's sole responsibility to register and maintain location information in the ALI Database and ensure that the PBX switch employs telephone numbers provided with the Cox Business services for 911 signaling. Customer is responsible for testing the ability to dial 9-1-1 from lines associated with PBX systems at the time the systems and/or new PBX trunks are installed or upgraded, and is responsible for conducting periodic testing thereafter.
Customer Options at Time of Install: Cox Business trunking Customers must inform Cox of Customer's desired 911 configuration. Currently Cox Business supports two 911 configuration options: