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COX BUSINESS 

How we are responding to the Coronavirus

The way you do business is changing, and it’s our job to change with you.

So whether you’re at your dining room table or delivering curbside at your restaurant, we are here to adapt with you. #makingitwork


For additional resources on your new way of working, visit CoxBLUE

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Helpful customer information

During these unprecedented times, it’s our goal to help keep your business operating and provide you and your employees with the ability to work remotely and stay connected.

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Latest media announcements

Get the latest updates on our response to the health crisis.

At Cox, health and safety are our top priorities.  We are responding to the Coronavirus by taking multiple steps to maintain services provided to customers and the community while ensuring the safety of our employees and customers.  We are in close contact with government and health officials as this situation evolves.

Visit this page to learn about latest efforts and news of how we are addressing key concerns related to the Coronavirus.

How we are responding to the Coronavirus

During the response to Coronavirus, it remains our priority to ensure you get the help you need from us. You may however experience longer than normal wait times when contacting Cox Business. Please bear with us as we’re here to help.  Click here for ways to contact us.

During these unprecedented times, it’s our goal to help keep your business operating and provide you and your employees with the ability to work remotely and stay connected.

Forward calls to another number such as your mobile devices so you never miss a call. To configure Call Forwarding Always and other Call Forwarding features, sign in to MyAccount. You can also forward your phones using the Cox Business MyAccount App.


Simultaneous Ring* allows incoming calls to ring up to 10 other phone numbers at the same time.  To set up Simultaneous Ring, visit MyAccount.


*Available for VoiceManager Enhanced, VoiceManager Unlimited and IP Centrex customers.

You can access voicemail remotely if needed by dialing your office number and pressing *5 when the greeting plays, followed by your password.

Cox Business Unified Communications Apps give you in-office connectivity while working remotely.  Click here to learn more.

Log in to MyAccount, scroll to My Equipment and click reset device.

With so many devices sharing your Wi-Fi network, your Wi-Fi speeds might seem to slow down. Wired connections provide the best internet speeds, but they aren’t always convenient when everyone needs internet access at work or home. Try some of these tips to improve your internet speed:
 

  • Disconnect Other Devices-Disconnect other devices and close all other programs, applications, and browser tabs (except the tab with the Speed Test) on your device to eliminate network congestion.

  • Move Your Router-Place your router in a central, elevated, open location away from walls, metal objects, and objects that transmit radio waves like cordless phones, microwaves, & Bluetooth devices.

  • Check for Environmental Interference-Test your speed in different places around your location. Distance from the router and interfering objects can affect speeds.

  • Connect to 5GHz Network-If you have a dual-band router, connect to the 5GHz network unless you are far away from the router or your device isn’t compatible.

  • Check Your Router-Make sure your router operates on the 802.11ac standard.

  • Password Protect-Protect your network with a strong password to prevent others from using your WiFi. Use a combination of upper and lower case letters, numbers and special characters.

  • Check the speed of your device’s connection to the Internet.  Log in to MyAccount to run a speed test.  

Sign up for this free offer from Cisco for Webex to help maintain business productivity.


Webex is owned and operated by Cisco. Any service issues or support requests related to Cisco Webex or other Cisco products should be directed to Cisco. ™/© 2020 Cisco and/or its affiliates. All rights reserved.

We offer a variety of ways to pay your monthly Cox Business bill.
 

  • Click here to make a one-time payment in MyAccount.

  • You can pay by phone with your bank account, credit card, debit card, or previous method of payment 24/7 without a fee.  Call 866-272-5777 to make a payment today.

  • To mail your payment, detach the payment coupon from your billing statement, enter the amount of your payment on the coupon, and send that to us along with your check or money order.

Click here to more information on paying your Cox Business bill.

Cox Business MyAccount App

With the Cox Business MyAccount app, you can manage your account any time, right from your mobile device.

 

With Cox Business MyAccount you can:

  • Check your balance, see your statement details, and pay your bill.
  • View a list of your subscribed services.
  • Reset your Internet, voice, and TV equipment.
  • Chat with us about any concerns 24/7.

You can create and manage your Cox Business Account with the easy-to-use tools available through the MyAccount online portal. MyAccount’s simplified interface and robust features make it easy for you to:
 

  • View and pay your bill online

  • Set up and manage users

  • Set up and manage features

  • Access account information


Click here to learn more.

Visit our support pages to manage and troubleshoot your services with helpful articles.

Latest announcements

March 16 – Our Commitment to You: A letter from Steve Rowley, Executive Vice President, Cox Business

March 13 – Cox Pledges to Support FCC’s Keep America Connected Initiative

Cox announced today its support for the FCC’s Keep America Connected initiative as part of the company’s ongoing coronavirus response efforts. As part of its commitment, Cox pledges…Continue Reading

March 9 – Cox Statement on Coronavirus

Cox is taking multiple steps to maintain services provided to customers and the general public while ensuring the safety of our employees and customers. We are in close contact with government and health officials as this situation evolves…Continue Reading