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Coronavirus response from Cox Business

Making a new way of working work better for you

The way we all do business has changed, but one thing remains the same—Cox Business is here for you and your business with the tools and support you need. Now more than ever.

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Small Business resources

News, articles and tips to help your business navigate the road ahead.

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Self-service tools

Read our FAQ's to get help on your services from Cox Business.

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Latest announcements

Get the latest updates on our response to the Coronavirus situation.

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Customer stories

Read inspiring stories from customers that are doing business differently.  #MakingItWork

How we are responding to the Coronavirus

At Cox, health and safety is our top priority. We are responding to the Coronavirus by taking multiple steps to maintain services provided to customers and the community while ensuring the safety of our employees and customers. We are in close contact with government and health officials as this situation evolves.

See below for helpful customer support information and company news of how we are addressing key concerns related to the Coronavirus.

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Stay connected even when you're apart

Business has changed, but it doesn’t have to stop.  Find articles and helpful resources on CoxBlue to keep working smoothly.

Self-service tools

You've got questions. We've got answers.

If these changing times are changing the way you use your services, here are some quick tips on understanding your service and advanced features.

Forward calls to another number such as your mobile devices so you never miss a call. To configure Call Forwarding Always and other Call Forwarding features, sign in to MyAccount. You can also forward your phones using the Cox Business MyAccount App.


Simultaneous Ring* allows incoming calls to ring up to 10 other phone numbers at the same time.  To set up Simultaneous Ring, visit MyAccount.


*Available for VoiceManager Enhanced, VoiceManager Unlimited and IP Centrex customers.

There are a couple ways to access your Voicemail remotely. You can either access your voicemail by calling your business phone number or within MyAccount.
 
Call your business phone number:
 

  • Dial your telephone number.

  • Note: If dialing from outside the local calling area, you must first dial 1+ the area code.

  • When the greeting begins to play, press *5 and enter the voice mail pin.

  • Follow the prompts.

 

From MyAccount:
 

  • From the MyAccount homepage, click on Voicemail Icon.

  • In the Message Center section, complete the following steps.

  • Locate the message.

  • Click the message to expand the controls to be able to perform the following actions.

            - Play or pause the message
            - Delete the message
            - Download the message

 

Notes:

  • Unread messages will be bolded.

  • You can use the Search field or the Filter by drop-down to help search for a message.

Updating your greeting is a two-step process, first you’ll need to record a new greeting and then you’ll need upload your recording to MyAccount.

Record a new greeting:

  • Download a third-party cellphone App called “Broadsoft Recorder” from the iPhone App store or the Google Play store.

  • Open the App and click the + icon at the top.

            - Hit the circle to start recording
            - Hit the square to stop recording
            - Hit the triangle to listen to your recording

  • When satisfied hit the Done button at the top and name your recording.

  • Hit the down arrow icon next to your new recording and email it to yourself.

  • Go on your computer and download the recorded file onto your desktop from your email client.


Upload your new greeting:

  • Log in to MyAccount.

  • In the My Services section, under the Voice tab, click Auto Attendant.

  • Locate the line you are updating, and then click Edit.

  • Select between Business or After Hours and click Custom.

  • In the Custom drop down box, select Add New and then click the Add link.

  • On the Select Greeting page, complete the following steps.

            - Click Choose File.
            - Locate the file on your computer and click Open.
            - Read the Disclaimer and check the I have read and understand the disclaimer box.
            - Click Continue.

  • Click Save.

Use the following to get additional instructions on how to update your greeting.  

You can manage your Auto Attendant greetings within MyAccount. Use the following to get instructions on how to complete this task.

  • Under the Voice tab in the My Services section, click Voice Tools.

  • In the Call Settings section, click Auto Attendant.

  • Click to expand the following sections
            - General Auto Attendant
            - Auto Attendant for Business Hours
            - Auto Attendant for After Hours

You can adjust your Auto Attendant “Business” and “After Hours” greetings within MyAccount. Use the following to get instructions on how to complete this task.

  • Log in to MyAccount

  • Under the Voice tab in the My Services section, click Voice Tools.

  • In the Call Settings section, click Auto Attendant.

  • Click to expand the following sections
            - General Auto Attendant
            - Auto Attendant for Business Hours
            - Auto Attendant for After Hours

Cox Business Unified Communications Apps give you in-office connectivity while working remotely.  Click here to learn more.

Log in to MyAccount, scroll to My Equipment and click reset device.

You’ll need to activate the UC App within MyAccount first. Use the following to get instructions on how to complete this task and then following the steps below:

  • Download the UC App from the Google Play or Apple App store

  • Sign into the UC App using your MyAccount username and password

  • Use the following to download the Quick Reference Guide or User Guide for your end device for help configuring the UC App


Click here, scroll down the page and select the Voice tab and then UC Apps + for more information.

 

You can set up and manage users for the UC App within MyAccount. Click here, scroll down the page and select the Voice tab and then UC Apps + for more information.

 

Note: Profile Owners and Profile Administrators can view and activate UC for any Seat on the account. End users can only activate UC for the Seat assigned to them.

 

 

The UC App uses the same username and password as your MyAccount profile. If you need to reset your MyAccount password, click here, enter your email address and click the Submit button.

You’ll need to make sure the Anywhere feature has been enabled in the UC App. Use the following steps:

  • Tap the menu icon in the upper left corner of your screen.

  • Tap the Call Settings link.

  • Tap the Anywhere link.

  • Tap the Add New Location button to add alert locations (numbers) that can be used in the service.

  • In the Add Location screen, enter the phone number and a description, tap the field names and populate as necessary.
            - Active enables the phone number to ring at the next incoming call.
            - Call Control enables the server platform to provide mid-call services such as Call Transfer and Conferencing for that number (location).
            - Prevent Diverting Calls stops a call from going to voice mail.
            - Answer Confirmation prompts you to press a code on your phone’s dial pad before you can answer the call. Note: This can be used to prevent calls from being routed to voicemail on that line (location).

  • Tap the Save link


Click here, scroll down the page and select the Voice tab and then UC Apps + for more information.

 

With so many devices sharing your Wi-Fi network, your Wi-Fi speeds might seem to slow down. Wired connections provide the best internet speeds, but they aren’t always convenient when everyone needs internet access at work or home. Try some of these tips to improve your internet speed:
 

  • Disconnect Other Devices-Disconnect other devices and close all other programs, applications, and browser tabs (except the tab with the Speed Test) on your device to eliminate network congestion.

  • Move Your Router-Place your router in a central, elevated, open location away from walls, metal objects, and objects that transmit radio waves like cordless phones, microwaves, & Bluetooth devices.

  • Check for Environmental Interference-Test your speed in different places around your location. Distance from the router and interfering objects can affect speeds.

  • Connect to 5GHz Network-If you have a dual-band router, connect to the 5GHz network unless you are far away from the router or your device isn’t compatible.

  • Check Your Router-Make sure your router operates on the 802.11ac standard.

  • Password Protect-Protect your network with a strong password to prevent others from using your WiFi. Use a combination of upper and lower case letters, numbers and special characters.

  • Check the speed of your device’s connection to the Internet.  Log in to MyAccount to run a speed test.  

Sign up for this free offer from Cisco for Webex to help maintain business productivity.


Webex is owned and operated by Cisco. Any service issues or support requests related to Cisco Webex or other Cisco products should be directed to Cisco. ™/© 2020 Cisco and/or its affiliates. All rights reserved.

We offer a variety of ways to pay your monthly Cox Business bill.
 

  • Click here to make a one-time payment in MyAccount.

  • You can pay by phone with your bank account, credit card, debit card, or previous method of payment 24/7 without a fee.  Call 866-272-5777 to make a payment today.

  • To mail your payment, detach the payment coupon from your billing statement, enter the amount of your payment on the coupon, and send that to us along with your check or money order.

Click here to more information on paying your Cox Business bill.

Cox Business MyAccount App

With the Cox Business MyAccount app, you can manage your account any time, right from your mobile device.

 

With Cox Business MyAccount you can:

  • Check your balance, see your statement details, and pay your bill.
  • View a list of your subscribed services.
  • Reset your Internet, voice, and TV equipment.
  • Chat with us about any concerns 24/7.

You can create and manage your Cox Business Account with the easy-to-use tools available through the MyAccount online portal. MyAccount’s simplified interface and robust features make it easy for you to:
 

  • View and pay your bill online

  • Set up and manage users

  • Set up and manage features

  • Access account information


Click here to learn more.

Visit our support pages to manage and troubleshoot your services with helpful articles.

Click here to visit our self-install page to learn more about the self-install process and available resources.  

Latest announcements

Our response to the Coronavirus

During these unprecedented times, it's our goal to help you keep your business operating.  Here's the latest on the many ways we are working to provide you and your employees with the ability to work remotely and stay connected.  

Cox has announced a partnership with Lafayette General Health which will help Acadiana residents get the latest information on the Coronavirus Pandemic…Continue Reading

As we continue to monitor the impact of COVID-19 (coronavirus), we want to let you know about the steps Cox Business is taking to help protect our customers and employees while continuing to support your business with the continuity and connection it needs….Continue Reading

Cox announced today its support for the FCC’s Keep America Connected initiative as part of the company’s ongoing coronavirus response efforts. As part of its commitment, Cox pledges…Continue Reading

Cox is taking multiple steps to maintain services provided to customers and the general public while ensuring the safety of our employees and customers. We are in close contact with government and health officials as this situation evolves…Continue Reading