# Cox Business Internet Backup ## Keep Your Business Running Through It All When unexpected outages hit, we’ve got what it takes to keep you going. Get to know Cox Business Net Assurance, our internet backup service included with select plans. Backup speeds up to 10Mbps: not all functions supported. ## Find the Right Solution for Your Business Enter your business address for local offers. --- ## About Net Assurance Internet Backup ### Protect Productivity When It Matters Net Assurance automatically re-routes your connectivity to an LTE cellular network to keep your daily operations running strong during an outage. While you stay focused on your business, we’ll focus on getting your service back up. - **Stay connected** — A surge-protected backup battery powers your cable modem, LTE router and/or gateway to provide up to four hours of internet connectivity. - **Automatic failover** — Backup internet connects online automatically with proactive and real-time outage updates. - **Easy self-install** — Quick setup with our easy self-install kit, available for our two-hour battery. --- ## Explore More Services - **[Business Internet](https://www.cox.com/business/internet.html)** — Internet speeds up to 2 Gbps that support browsing to video conferencing across all your devices - **[Business Phone](https://www.cox.com/business/phone/business-phone.html)** — Run your business more efficiently by adding powerful calling features and management tools to your existing phone system - **[Hosted VoIP Systems](https://www.cox.com/business/phone/hosted-voice.html)** — Get fully hosted with our IP Centrex system -- an advanced, scalable VoIP solution that handles your communication logistics -- so you can focus on your customers. - **[Business TV](https://www.cox.com/business/tv.html)** — Keep customers entertained with an array of TV lineups tailored to your business size and needs. --- ## Internet Backup Resources ### How LTE Provides Internet Backup Cellular technology can power mobile devices and mission-critical business applications even during an outage on your primary connection. [Discover more](https://www.cox.com/business/internet/resources/what-is-lte-business-internet.html) ### Internet Backup from Cox Business With LTE cellular backup and Uninterruptable Power Supply (UPS), Cox Business keeps your company online and productive. [Learn more](https://www.cox.com/business/internet/resources/netassurance.html) --- ## Backup Internet FAQs ### What is Backup Internet? Backup Internet for business is a safeguard against service interruptions. In the event that your business loses internet access, backup internet, such as our Net Assurance product, is available to keep so you stay connected. ### How does Backup internet work? If your business loses internet service, Net Assurance, our backup internet solution, automatically connects to an LTE internet provider. ### What is LTE Internet? LTE is a term used to describe the technology that allows devices, like cell phones, tablets and more, to connect to the internet. ### What is Internet Failover? Internet failover is a standby internet solution that automatically turns on if your primary internet system fails. ### Does Net Assurance include LTE backup WiFi? Yes. If a Cox Business customer with a gateway and existing service loses internet access, their internet connection automatically switches to the LTE wireless network, with the exception of guest networks (which are disabled during backup service). ### How much is LTE Backup Internet? Cox offers LTE backup for a low monthly fee. With LTE failover, keep your business operating in the event of unexpected network and power outages without paying for usage or purchasing expensive equipment. Contact one of our Cox Business representatives to ask about pricing in your area. ### How Fast is LTE Backup Internet? In the case your Internet is interrupted by a power outage, LTE backup automatically connects you to an LTE Internet provider in your area. ### Can Net Assurance use my static IP address in failover mode? In the event of failover to LTE, the static IP address is not used. A dynamic IP address is used from the LTE network. The static IP will not be available until [Cox Business Internet](https://www.cox.com/business/internet.html) is restored. ### What should I expect when in backup power mode? When you’re on LTE backup, you’ll be connected to the internet via an LTE network. Your speed will be limited to a maximum of 10/2 Mbps. Guest WiFi will be disabled automatically and devices with statically assigned IP addresses will not route over the LTE network — for example, devices with statically assigned IP addresses will not be accessible over the LTE network. ### Will I be charged for the LTE wireless usage? No, you will not be charged for LTE wireless usage while on business internet backup. However, if your usage is high, Cox Business may reach out to offer feedback and help troubleshoot if need be. ### Will I have the same bandwidth and speed when on LTE backup? On business internet backup, you’ll experience between 1/0.5 Mbps and 10/2 Mbps. While nothing replaces the speed or reliability of your primary internet connection, business internet backup is intended to give your company enough connectivity to keep you operational during downtime, protecting your productivity and your ability to deliver for customers. In the event of excessive consumption of cellular data, Cox reserves the right to limit the data speed or capacity available to provide cellular backup service for the remainder of the then-current billing period without notice to Customer. --- ## Let’s Get in Touch We’re here to talk about your business needs and answer any questions you may have about our backup internet services. --- **†Cox Business Prepaid Mastercard®** Available to new services (excluding government agencies, schools and national accounts) in Cox service areas. Minimum 12-month contract required. Online redemption req’d by 04/30/25 and must follow instructions rec’d after service activation. Account must remain active, be in good standing, and retain all services for a min. of 90 consecutive days after install. Limit one card per customer. Allow 20 days after completion of all redemption requirements for delivery. Cox reserves the right to withhold the issuance of any prepaid card in the event Cox reasonably determines there is fraud associated with the account. Card is issued by Pathward®️, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. No cash access or recurring payments. Can be used where Debit Mastercard is accepted. Card valid for up to 6 months. Funds do not expire and may be available after card expiration date; inactivity fee may apply. Terms and conditions apply. Call sales: [1-866-456-9944](tel:1-866-456-9944) | Call support: [1-866-272-5777](tel:1-866-272-5777)