"# Cox Business Is Now Spectrum Business: What to Expect Cox Business is now Spectrum Business. As Cox and Spectrum become one company, customers can continue using their existing services with no immediate changes required. Current plans, pricing, service, equipment, phone numbers, contractual terms, billing, account access and support remain the same. ## The Same Service, with More Behind You ### Your Service Doesn't Change Your current Cox Business services and solutions continue to work as they do today. Existing plans, pricing, equipment, configurations, phone numbers, account access, billing methods and support channels remain unchanged. No customer action is required. ### Your Team Remains in Place Existing account and service teams stay in place, along with current escalation paths. Customers continue working with the same people, now backed by 24/7 US-based support. A dedicated Spectrum Business representative may follow up in the coming months to confirm that the current plan still fits the business's goals. ### Your Business Stays Connected Spectrum Business will continue investing in the network businesses rely on, with no disruption to what is working today. Customers gain the backing of a national provider serving organizations of every size, including millions of small businesses and more than 90% of leading Fortune 500 companies. ## Expanded Network and Business Support Cox Business and Spectrum Business are focused on continued investment in: - Network reliability and resilience - Security and business continuity - US-based customer and technical support - Broader national capabilities and coverage - Solutions that can scale as business needs grow Customers retain the service and control they rely on while gaining access to Spectrum's broader organization and fiber broadband network. ## Business Internet Backup Wireless backup internet for business is available with select plans to help keep your team connected during unexpected outages. - Backup speeds up to 10 Mbps - Designed to support essential connectivity during an outage - Not all business functions are supported at backup speeds - Availability and performance vary by plan, location and network conditions ## Questions and Support For questions about the transition, contact the business support team or call **1-877-519-4875**. ## Frequently Asked Questions ### Will my current business plan or pricing be affected? No. Current business plans and pricing remain the same. If changes occur in the future, customers will be notified in advance and given time to review their options. ### Do I need to take any action? No action is needed. Continue using Cox Business services and managing the account as usual. Spectrum Business will provide guidance if anything changes later. ### Will my bill change? No. Bills will continue to arrive in the same way, with the same payment options and contractual terms currently in place. ### Will my current business services and solutions remain the same? Yes. Your current services, equipment, configurations, account access, phone numbers, billing and customer support access remain the same. ### Will my dedicated account or service team remain the same? Yes. Existing account and service teams remain in place, and current escalation paths do not change. A Spectrum Business representative may follow up in the coming months to review the account and business goals. ### Will scheduled technician appointments and installations continue? Yes. Existing appointments and installations will proceed as planned. ### Will current business promotions, discounts and contract terms be honored? Yes. Existing promotions, discounts and contract terms will be honored according to the current agreement. ### Will my email address or account details change? No. Email addresses and account details remain the same. Cox Business customers will receive advance notice if anything changes in the future. ### Will businesses with multiple locations be affected? No. All locations will continue to be managed and supported as they are today, with no immediate changes to service or support. ### What benefits will customers receive with Spectrum Business? Customers gain the backing of Spectrum's national organization and fiber broadband network, with continued investment in reliability, resilience, security and scalable business solutions. Existing services will not change while Cox and Spectrum combine networks and resources. ### How will customers learn about future changes? Spectrum Business will communicate through email, customer accounts and other official channels so customers receive advance notice and guidance. ### When does Spectrum's Privacy Policy take effect? Spectrum's updated Privacy Policy is now in effect and governs how Spectrum collects, uses and shares personal information. Customers can review the policy and their privacy rights on Spectrum's privacy website. ## Important Service Notes Services, promotional offers and backup features may not be available in all areas. Pricing, installation, equipment charges, taxes and fees may apply and are subject to change. Wireless or cellular backup performance depends on location, signal and network conditions, and actual speeds are not guaranteed. ## Questions? We’re here for you [Contact Us] https://www.cox.com/business/contact-us.html - IT Solutions"