# Cox Business Is Now Spectrum: What to Expect Cox Business is now Spectrum The services you rely on are staying exactly the same, and so is our dedication to keeping you connected. ## Select your account type to learn more [Cox Residential](https://www.cox.com/residential/cox-is-now-spectrum.html) | [Cox Business](https://www.cox.com/business/cox-is-now-spectrum.html) | [Cox Communities](https://www.cox.com/residential/mdu-community/cox-is-now-spectrum.html) ## The same service. More behind you. As Cox and Spectrum become one company, here's what you can expect: - **Your service doesn't change** — Same equipment, phone numbers, contractual terms, billing and support. No action required. - **Your team remains in place** — Your existing account and service teams will stay the same – backed by 24/7 US-based support. - **Your business stays connected** — More investment in the network your business runs on – with no changes to what's working today. ## Your business. In good company. You'll have the backing of a national provider trusted by organizations of every size — from millions of small businesses to over 90% of leading Fortune 500 companies. You can count on continued investment in reliability, resilience and security, with U.S.-based teams who understand what keeps your business moving forward. ## Keep your business running through it all *Wireless internet backup* When unexpected outages hit, we've got what it takes to keep you going. Get to know Cox Business Net Assurance, our internet backup service included with select plans. Backup speeds up to 10Mbps: not all functions supported. [Explore Internet Backup](https://www.cox.com/business/internet/backup-internet.html) ## Questions? We're here for you [Contact us](https://www.cox.com/business/contact-us.html) or [Call 1-877-519-4875](tel:1-877-519-4875) ## Frequently asked questions ### Will my current plan or pricing be affected by the Cox acquisition? No, your current plan and pricing will stay the same. If anything changes in the future, we’ll notify you in advance, so you have time to review your options. ### Do I need to take any action? No action is needed. You can continue using your Cox Business services and managing your account as you do today. We'll guide you if anything changes down the line. ### Will my bill change? No, you will continue to receive your bill the same way, with the same payment options and contractual terms you currently have. ### Will my current services and solutions remain the same? Yes, your current services, equipment, configurations, account access and phone numbers will remain the same — as well as your billing and customer support access. ### Will my dedicated account or service team remain the same? Yes! Your existing account and service teams remain in place. You'll continue working with the same people, and your escalation paths stay exactly as they are today. ### Will technician appointments and installations go ahead as planned? Yes, any scheduled appointments or installations will continue as planned. ### Will my current promotions, discounts or contract terms be honored? Yes, any existing promotions, discounts or contract terms will be honored according to your current agreement. ### Will my email address or account details change? No, your email and account details will remain the same. If anything changes in the future, we'll let you know ahead of time. ### I have multiple locations. Will this transition impact any of them? No. All locations will continue to be supported as they are today, with no changes to how they're currently managed or supported. However, your business grows or changes, we'll be right there with you. ### What benefits will I see from Spectrum's acquisition of Cox? As a Spectrum Business customer, you’ll benefit from The Spectrum Fiber Broadband Network, one of the most expansive and dependable networks in the country, with ongoing investment to support how you work today and as your business grows. As we combine our networks and capabilities, you gain the backing of a national organization and US-based teams – without losing the service you’ve chosen or the control you rely on. ### How will I know if anything changes later? We'll keep you informed every step of the way through email, your account and other official communications, so you're never caught off guard. ### When does Spectrum's Privacy Policy take effect? Spectrum's updated Privacy Policy is now in effect and governs how Spectrum collects, uses, and shares personal information. Customers can review the policy and learn more about their privacy rights on Spectrum's https://www.spectrum.com/privacy page. --- Limited-time offer; subject to change. Qualified new business customers only (no Spectrum Business services or equivalent residential services within the past 30 days) and in good standing with Charter. Standard rates apply after promo period or if qualifying services not maintained. A monthly $5 Payment Processing Charge will be applied to customer accounts not enrolled in Auto Pay. Qualifying services must be ordered on the same day. INVINCIBLE WIFI: Restrictions apply. Available to Spectrum Internet customers with a compatible Spectrum router and select Internet plans. Cellular backup activates automatically during a Spectrum Internet or power outage. Cellular backup may only be used at the service address of record and during an internet or power outage; use of cellular backup at another location or outside of an internet or power outage may result in immediate suspension or disconnection of the service. Cellular signal and connectivity vary by location and network conditions, coverage not available in all areas. A fully charged battery backup provides up to 8 hours of power. Cellular speeds reduced after 100GB/month. Actual speeds vary and are not guaranteed. Services subject to all applicable service terms & conditions, which are subject to change. Services & promo. offers not avail. in all areas. Pricing subject to change. Installation & other equipment charges, taxes & fees may apply. Restrictions apply. Call for details. ©2026 Charter Communications, all rights reserved.