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Managed IT Support

Cox Business Complete Care Proactive

Complete Care Proactive provides managed IT support with an on-call administrator who understands almost every aspect of your organization and is able to assist at any level when needed.

  • 24/7 remote technical support
  • Comprehensive onboarding with IT experts
  • Tech assistant software for troubleshooting and proactive monitoring

Managed IT Support Services

Why Cox Business Complete Care Proactive

IT administrators are stretched thin, addressing everything from network issues and technical assistance requests to vendor management. With Cox Business Complete Care Proactive, get reliable managed IT support to help your team with day-to-day tasks so they can focus on key business objectives.


  • Proactive monitoring and troubleshooting for all devices and services on your network to detect viruses, runaway applications and overall device security.
  • Remotely fix, upgrade, patch or configure software on your device with Tech Assistant Software.
  • Solve issues quickly with rapid notifications and problem mitigation.
  • Our experts will easily analyze and document your existing network, licensing and security practices.
  • Real-time change management to ACL and VPN, as well as domain name and SSL certificate management.

Benefits of Managed IT Services

Complete Care Proactive Benefits

24/7 Proactive Monitoring

Respond and help quickly mitigate problems that arise with around-the-clock monitoring of applications and servers.

Solutions for Any Device

Receive support for all your businesses computers, tablets and WiFi-connected devices on your network, such as smartphones, smart TVs and wireless printers.

Personal Tech Assistant Software

Leverage our tech assistant software to proactively monitor and troubleshoot for performance issues and device security, while easily allowing experts to fix, upgrade or configure software on your devices.

Cost Efficient

For a $60 a month per user, your business will receive a superior level of service, enabling Cox to assist your IT administrator while providing standard break/fix helpdesk services for your employees.

Peace of Mind

Optimized security and reliability provide the comfort of knowing your operations will continue to run effectively.

24/7 Remote IT Support

Get expert technical support, proactive monitoring and security to keep devices and operations up and running.

Managed IT Support Resources

Cox Business Complete Care FAQs

Cox Business Complete Care is a 24/7 remote IT support service designed for small businesses. Our remote services include company-wide coverage for all devices and employees on your network. With Cox Business Complete Care, your small business will receive instant help with common IT issues, security against malicious cyber-attacks, and recovery when things go wrong.

Check online or speak with one of our Cox Business Representatives to learn whether Cox Business with IT support is offered in your area. You can also ask about pricing.

Our IT support services include company-wide coverage for every WiFi-enabled device and employee on your network. When you sign up for a Cox Business Internet plan, you’ll receive help with common IT issues, such as configuring security software, connecting devices to your network, managed cloud backup solutions and more. We also offer personal tech assistant software, which monitors and troubleshoots issues, such as slow connections and frozen screens.

Speak with one of our Cox Business representatives to learn how much Cox Business Complete Care will cost. When you add Complete Care to your plan, your business will receive reliable, efficient IT support and security 24/7.

Please refer to Complete Care terms for more information.


Let's build the best plan for your business.

Within the next business day we'll reach out to:

  • Learn about your business needs and challenges.
  • Provide a comprehensive plan on how we can help your business.
  • Share our contact information, giving you time to research other options.