Providing compelling entertainment and communications services that reflect the needs of our diverse customer base is a business imperative and a key competitive differentiator.
GOAL: Develop, offer and promote products and services reflecting the evolving needs of current and future customers, and drive market share
Cox provides a targeted customer experience across all customer touch points that addresses the needs and understands the differences of its various customer segments, ultimately helping Cox build loyalty and trust among diverse customer audiences. This includes bilingual assistance on Cox.com, bilingual call centers, field service and retail store employees to assist Spanish-speaking customers; and specially designed programming, including Paquete Latino and El Mix
We are proud to partner with these diversity organizations: