J.D. Power Ratings

Highest in Residential Telephone Customer Satisfaction in the Northeast Region,
Two Years in a Row

   
J.D. Power Circle Ratings Check out the Power Circle Ratings and see what customers are saying about their experience with Cox Communications. Power Circle Ratings are a consumer-friendly online rating system from J.D. Power and Associates. The Power Circle Ratings are based on feedback from consumers. Below are Cox Communications Residential Telephone Customer Satisfaction Study Power Circle Ratings compared with the competition.

How We Rated
Company Overall Satisfaction Customer Service Performance
& Reliability
Billing Image Cost of Service Offerings & Promotions

Cox
five five five five five four five
Award Recipient - Northeast Region ratings
AT&T
Northeast region
three three three three three three three
Verizon
Northeast region
three three three three three three three

The Scoring

five Among the best three About Average
four Better than most two The rest
J.D. Power and Associates Consumer Center Power Circles Ratings do not include all information used to determine J.D. Power and Associates awards.

See jdpower.com for more information on Power Circles Ratings. For more information on residential telephone ratings, visit the J.D. Power Consumer Center at jdpower.com. Your experience may vary.

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“Highest in Residential Telephone Customer Satisfaction in the Northeast Region, Two Years in a Row.” Cox Communications received the highest numerical score among telephone service providers in the Northeast in the proprietary J.D. Power and Associates 2006-2007 Residential Regional Telephone Customer Satisfaction StudiesSM. 2007 study based responses from 11,911 consumers measuring 6 providers in the Northeast (CT, MA, ME, NH, NY, RI, VT) and measures satisfaction of consumers who received their local and long distance service from one provider. Proprietary study results are based on experiences and perceptions of consumers surveyed between April-May 2007.

Proprietary study results are based on experiences and perceptions of consumers surveyed between April-May 2007.Your experiences may vary. Visit jdpower.com. Visit jdpower.com.